topic Re: Cancelling my LIFETIME plan in Arlo

Cancelling my LIFETIME plan

ARLOFRAUD — Sun, 20 Oct 2024 17:03:53 GMT

I'm an early adopter. When I purchased years ago, it came with LIFETIME cloud video retrieval. They have recently locked me out of the video retrieval I have been using for years. This is Fraud.

Further, they refuse to chat with or provide me with a phone number to speak with an actual person. The virtual systems are designed to keep you from actually getting any assistance.

This is horse**bleep**.

Re: Cancelling my LIFETIME plan

StephenB — Sun, 20 Oct 2024 19:23:22 GMT

@ARLOFRAUD wrote:

When I purchased years ago, it came with LIFETIME cloud video retrieval. They have recently locked me out of the video retrieval I have been using for years.

They haven't changed the free 7-day cloud storage, so something else has happened.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can do a back-end sync on your system. That usually resolves your problem. They'll follow up on this thread.

Re: Cancelling my LIFETIME plan

JamesC — Tue, 22 Oct 2024 20:32:19 GMT

When you say you've been locked out? What exactly are you experiencing? What model cameras do you have on your account?

JamesC