topic Re: HOW TO CONTACT ARLO SUPPORT???? in Arlo

HOW TO CONTACT ARLO SUPPORT????

Douglas_1501 — Tue, 08 Oct 2024 00:57:54 GMT

How it is possible to contact Arlo support.

It seems that everything is designed by them so that you can't reach them.

it's a real poor way of supporting client considering the price of the equipment.

So Arlo team, here located in Europe, have all your suscription PLUS.

Unable to contact you at any place, your website does not give any proper possibility!!

Appreciate your reply!

Re: HOW TO CONTACT ARLO SUPPORT????

StephenB — Tue, 08 Oct 2024 12:01:35 GMT

@Douglas_1501 wrote:

So Arlo team, here located in Europe, have all your suscription PLUS.

Unable to contact you at any place, your website does not give any proper possibility!!

You can get either phone support or use chat using the app (not my.arlo.com or www.arlo.com).

If you see "Library" in your app menu, then use this guide:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If you see "Feed" and "Dashboard" instead, then use this one:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

Re: HOW TO CONTACT ARLO SUPPORT????

jrhendricks — Sat, 02 Nov 2024 20:49:29 GMT

How in the world do you get ANY HELP here with Arlo. I have been without my cameras because they went off line three months ago and now, although it shows that I have been paying my subscription and it is up to date, they won't let me in to even do a chat on line.

Re: HOW TO CONTACT ARLO SUPPORT????

jrhendricks — Sat, 02 Nov 2024 20:50:22 GMT

You cannot get online or phone support even if you sign in and have an active subscription. I have been trying all avenues for days now.

Re: HOW TO CONTACT ARLO SUPPORT????

StephenB — Sat, 02 Nov 2024 21:16:40 GMT

@jrhendricks wrote:

You cannot get online or phone support even if you sign in and have an active subscription. I have been trying all avenues for days now.

Are you saying you cannot find the phone support option in the app?

Or are you saying that you can't get through to support?

Re: HOW TO CONTACT ARLO SUPPORT????

BrookeN — Mon, 04 Nov 2024 17:11:55 GMT

@jrhendricks I have reached out to support regarding the concerns listed above, support will be reaching out to you as soon as possible.