https://community.arlo.com/t5/Arlo/Did-they-take-away-free-usage/m-p/2421685#M96826 <P>Can you please DM me the email address associated with the Arlo account so I can look into this further? You send a dm by clicking on the envelope icon on the top right of the forum page. What is the exact error or message you are seeing?</P> Mon, 07 Oct 2024 19:09:03 GMT BrookeN 2024-10-07T19:09:03Z https://community.arlo.com/t5/Arlo/Did-they-take-away-free-usage/m-p/2421183#M96789 <P>I’ve had my Arlo cameras for 5 ish years always using them for free, then was prompted to do the Arlo secure “trial”. Now that the trial is over Arlo is requiring me to upgrade to a package. I don’t want to pay $150 a year for the same things I was getting for free all this time. Is there a way to go back to free usage? All my cameras are disconnected because the app says I need to pick a package.</P><P>Thank you</P> Fri, 04 Oct 2024 09:30:51 GMT https://community.arlo.com/t5/Arlo/Did-they-take-away-free-usage/m-p/2421183#M96789 nehhet 2024-10-04T09:30:51Z https://community.arlo.com/t5/Arlo/Did-they-take-away-free-usage/m-p/2421685#M96826 <P>Can you please DM me the email address associated with the Arlo account so I can look into this further? You send a dm by clicking on the envelope icon on the top right of the forum page. What is the exact error or message you are seeing?</P> Mon, 07 Oct 2024 19:09:03 GMT https://community.arlo.com/t5/Arlo/Did-they-take-away-free-usage/m-p/2421685#M96826 BrookeN 2024-10-07T19:09:03Z