topic Re: No Internet connection. in Arlo

No Internet connection.

cumins229 — Thu, 29 Sep 2016 18:52:59 GMT

The Internet light on my VMB3000 base station is solid amber. It is wired (lan) to my frontier router. My computer is connected wireless and working fine. I have turned off and on several times both router and base and also pushed reset button on base a couple times. What next should I try? Of course all three cameras are offline. All worked fine since new a few months ago and I have not made any changes.

Re: No Internet connection.

cumins229 — Sun, 05 Jun 2016 04:10:37 GMT

By the way, I also switched the cable to other ports on the modem.

Re: No Internet connection.

JamesC — Tue, 07 Jun 2016 16:53:19 GMT

cumins229,

Consider a reboot of your modem/router/Arlo base station. An amber internet LED indicates the base station is connected to your router but does not have an internet connection.

JamesC

Re: No Internet connection.

cumins229 — Thu, 09 Jun 2016 03:06:38 GMT

I have rebooted both several times. Also started fresh install as when system was new (3 months old). I have also disabled anti virus . Same problem. What next , please?

Re: No Internet connection.

jguerdat — Thu, 09 Jun 2016 13:25:09 GMT

Since the Internet LED remains amber, it would seem to be either an issue with the router configuration (is it your router or the ISP's?) or a bad base. Restart the router and see if that helps. If you can access the router configuration, is it possible that you or the ISP has made a setting that's blocking access to ports 80, 443 and 123 to at least netgear.com? If it's the ISP's, you may need to get them on the phone to troubleshoot.

Otherwise, I'd create a trouble ticket. It may simply be a bad base station that can't access the Arlo servers. A trouble ticket would be needed to get it replaced.