topic Re: Why does camera suddenly require a paid subscription? in Arlo

Why does camera suddenly require a paid subscription?

Juggernaut122 — Mon, 20 May 2024 13:38:57 GMT

Hi,
I bought and have been using an Arlo Pro 2 for the past 3+ years.
Suddenly it is requiring a subscription to work.
How do I get it to work the way it used to work without a subscription?
Thanks!

Re: Why does camera suddenly require a paid subscription?

StephenB — Mon, 20 May 2024 13:44:50 GMT

@Juggernaut122 wrote:

I bought and have been using an Arlo Pro 2 for the past 3+ years.
Suddenly it is requiring a subscription to work.
How do I get it to work the way it used to work without a subscription?

I suggest removing the camera and base from the account, and then do a paper-clip reset of the base. After that, add the base and camera back.

Re: Why does camera suddenly require a paid subscription?

DOTTAT2 — Fri, 24 May 2024 16:10:27 GMT

I too noticed this recently... the app still works... however the web login says i need to sign up for a subscription. So i'm guessing we need to ping the lawsuit folks back to get this sorted again because support won't talk to us without a "paid" subscription.

Re: Why does camera suddenly require a paid subscription?

ShayneS — Fri, 24 May 2024 17:25:56 GMT

Hi @Juggernaut122 @DOTTAT2

Thanks for bringing this to my attention. I had the team review this, Can you try logging out of your account completely and log back in to see if the error message is gone. Please let me know how it goes.

Re: Why does camera suddenly require a paid subscription?

DOTTAT2 — Fri, 24 May 2024 19:38:11 GMT

That fixed it!

Re: Why does camera suddenly require a paid subscription?

ShayneS — Fri, 24 May 2024 20:19:44 GMT

@DOTTAT2

Thanks for the update!

Let me know if you need anything else.

Re: Why does camera suddenly require a paid subscription?

ArloPB — Fri, 06 Sep 2024 16:30:13 GMT

Dear @ShayneS,

I have run into the same problem. And resetting the base did not seem to fix it.

Really love my Arlo, but this is causing me headaches.

Thanks in advance for any advice how to fix!

Re: Why does camera suddenly require a paid subscription?

ArloPB — Fri, 06 Sep 2024 19:33:38 GMT

I also tried logging in and out, but the system does not let me activate the camera. And I do not even care about the cloud recording. All I need is the camera to work again. Any chance you can help with this?

Re: Why does camera suddenly require a paid subscription?

StephenB — Mon, 30 Sep 2024 11:43:15 GMT

@Jcooks82 wrote:

Question: "How do I get my Arlo cameras to Operate Normal like before?"

Try removing one camera from the account, and then add it back. (If "Add Device" is non-responsive, use the manual sync method to add it back).

Re: Why does camera suddenly require a paid subscription?

jguerdat — Mon, 30 Sep 2024 13:52:36 GMT

By any chance is an activity zone in use? That's a subscription feature so remove it to see if that helps. Basically, make sure nothing that requires a sub to be in use in your account.