https://community.arlo.com/t5/Arlo/New-router-now-it-s-not-working-anymore/m-p/1097728#M9672 <P>Hi everybody,</P><P>&nbsp;</P><P>I need your help desperately. I am in the Netherlands, my provider installed a new router (experiabox v8=arcadyan vgv7519), but provides no service on the netgear/arlo system and I am not good at this at all.</P><P>&nbsp;</P><P>When I open the Arlo app or log in on my laptop on I can't see the&nbsp;camera's and the base station is offline. It says it is not connected and I need to check connection to the router and to the internet. So I did and it is connected (cablewise) and the first 3&nbsp;green lights from the left on the basestation are on/green.</P><P>&nbsp;</P><P>When I log in to the router I can see and recognise the VMB3000, it is in the&nbsp;DHCP Client Log. I appointed a static Ip adres to it. When I look at I see activity at peer ports 80 and 443 so is it safe to assume the right ports are open? I have reset the base station to no avail, only the name it showed&nbsp;in the router changed from VMB3000 to VMB4000 and then VMB3010. I am clueless.... And hoping for help!</P> Tue, 27 Sep 2016 22:48:37 GMT SophieVR 2016-09-27T22:48:37Z https://community.arlo.com/t5/Arlo/New-router-now-it-s-not-working-anymore/m-p/1097728#M9672 <P>Hi everybody,</P><P>&nbsp;</P><P>I need your help desperately. I am in the Netherlands, my provider installed a new router (experiabox v8=arcadyan vgv7519), but provides no service on the netgear/arlo system and I am not good at this at all.</P><P>&nbsp;</P><P>When I open the Arlo app or log in on my laptop on I can't see the&nbsp;camera's and the base station is offline. It says it is not connected and I need to check connection to the router and to the internet. So I did and it is connected (cablewise) and the first 3&nbsp;green lights from the left on the basestation are on/green.</P><P>&nbsp;</P><P>When I log in to the router I can see and recognise the VMB3000, it is in the&nbsp;DHCP Client Log. I appointed a static Ip adres to it. When I look at I see activity at peer ports 80 and 443 so is it safe to assume the right ports are open? I have reset the base station to no avail, only the name it showed&nbsp;in the router changed from VMB3000 to VMB4000 and then VMB3010. I am clueless.... And hoping for help!</P> Tue, 27 Sep 2016 22:48:37 GMT https://community.arlo.com/t5/Arlo/New-router-now-it-s-not-working-anymore/m-p/1097728#M9672 SophieVR 2016-09-27T22:48:37Z https://community.arlo.com/t5/Arlo/New-router-now-it-s-not-working-anymore/m-p/1097792#M9673 <P>Problem solved! After a few more factory resets I have now a new account and working camera's <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 07 Jun 2016 18:05:52 GMT https://community.arlo.com/t5/Arlo/New-router-now-it-s-not-working-anymore/m-p/1097792#M9673 SophieVR 2016-06-07T18:05:52Z