topic Re: Library access and subscriptions -- 4N72787U7A618 in Arlo

Library access and subscriptions -- 4N72787U7A618

HRM23 — Mon, 23 Sep 2024 17:10:42 GMT

I have an older set of cameras that came with 7 days of library access. Is it possible to purchase a subscription and then go back to access recent videos in the 7 - 14 day timeframe?

One of the model numbers is 4N72787U7A618.

Thank you!

Re: Library access and subscriptions -- 4N72787U7A618

StephenB — Mon, 23 Sep 2024 17:56:37 GMT

@HRM23 wrote:

I have an older set of cameras that came with 7 days of library access. Is it possible to purchase a subscription and then go back to access recent videos in the 7 - 14 day timeframe?

Yes, you can get an Arlo Secure subscription. That will give you 30 days of retention.

You can purchase it in the subscription area of my.arlo.com.

Re: Library access and subscriptions -- 4N72787U7A618

HRM23 — Mon, 23 Sep 2024 18:04:30 GMT

Thank you. Would a subscription give me immediate access to the most recent 30 days from the subscription start date?

Re: Library access and subscriptions -- 4N72787U7A618

StephenB — Mon, 23 Sep 2024 18:16:02 GMT

@HRM23 wrote:

Would a subscription give me immediate access to the most recent 30 days from the subscription start date?

Unfortunately, no. Once the retention period for a recording ends, Arlo deletes it. There's no way to get it back.