topic Re: Problems processing my payment in Arlo

Problems processing my payment

SpashCombia — Tue, 03 Sep 2024 15:52:26 GMT

I received email from Arlo saying that they are having problems processing my payment. I have updated my card details (Mastercard debit card). My card details are correct & there is no problem with funds. Can Arlo please get someone to call me and process the payment right away? I cannot find the Arlo customer service hotline on the web at all.

Re: Problems processing my payment

BrookeN — Tue, 03 Sep 2024 19:51:33 GMT

I have reached out to support regarding the behavior you are seeing with payments. Support will be reaching out to you as soon as possible.

Re: Problems processing my payment

pjtkelly11 — Thu, 19 Sep 2024 12:10:28 GMT

I also have the same issue. I keep receiving emails from Arlo saying that they are having problems processing my payment. I have updated my card details (still using a Mastercard debit card) but keep receiving emails saying that my payment cannot be processed. I emailed customer support but didn't hear back and then today my plan has been cancelled. I can't find a contact number or any other method of communication to speak to anyone at Arlo. My card details are correct & there is no problem with funds. This is extremely frustrating and time consuming. Can anyone offer any advice please?

Re: Problems processing my payment

BrookeN — Thu, 19 Sep 2024 13:56:46 GMT

I have reached out to support regarding the payment not processing for the subscription. Support will be reaching out to you as soon as possible.

Re: Problems processing my payment

wkrijger — Sun, 22 Sep 2024 07:41:28 GMT

I have the same issue, and the form correctly verifies my details every time I enter my (correct) credit card details.

I have no idea what’s going wrong here and tbh this is also extremely bad UX practice to not provide ANY feedback on what the issue is, and just blast out an email saying “something is wrong, we’ll terminate your plan if you don’t fix it”.

Re: Problems processing my payment

BrookeN — Mon, 23 Sep 2024 15:31:41 GMT

I have reached out to support regarding the subscription. Support will reach out to you as soon as possible.

Re: Problems processing my payment

erutland — Tue, 28 Jan 2025 01:45:01 GMT

I have the same problem. I have been trying all day to reactivate my account and no luck. All my info is correct, funds are all fine, and NOTHING. This is ridiculous. Just need to get my subscription reactivated.

Re: Problems processing my payment

BrookeN — Tue, 28 Jan 2025 15:18:08 GMT

@erutland Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.