topic paid for a subscription yet I'm not allowed to talk to a live agent in Arlo

paid for a subscription yet I'm not allowed to talk to a live agent

ashtama2 — Thu, 12 Sep 2024 14:48:23 GMT

This is horrible product let's be honest. I've paid for a subscription yet I'm not allowed to talk to a live agent. They just take money and don't deliver. I mean I pay all this money yet I can't even check my feed. Not very secure in my opinion.

Re: Dissatisfied

BrookeN — Thu, 12 Sep 2024 13:28:27 GMT

Can you please dm me the email address associated with the Arlo account? You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: paid for a subscription yet I'm not allowed to talk to a live agent

Cmmiller — Wed, 02 Oct 2024 12:52:14 GMT

I can’t find a email or a number and I have a new wifi code and now it won’t connect

everything is correct and I pay but this is ridiculous can’t talk to anyone

Re: paid for a subscription yet I'm not allowed to talk to a live agent

BrookeN — Wed, 02 Oct 2024 14:46:29 GMT

You can reach out to support through the app on your phone. You click on the silhouette on the top left ~ Support Center ~ Contact Support ~ then answer the questions pertaining to what you are needing help with.