topic Re: Time Counter Jumps When Viewing Videos on the App in Arlo

Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Tue, 13 Aug 2024 18:06:03 GMT

Elapsed time counter continually jumps from actual video elapsed time back to zero and then back to actual elapsed time when viewing videos on the app...note that when viewing videos on the web portal the counter runs smoothly. This happens on both the "feed" and the individual cameras video lists.

Also note that this mostly happens if you view the video withing the first few minutes or so (time varies) of having the list of video thumbnails open. Usually the longer you wait to view a video the better chance you have of the counter running smoothly and not jumping back to zero although sometimes even when waiting 4-5 minutes it still does it...there's no consistency.

Re: Time Counter Jumps When Viewing Videos on the App

BrookeN — Fri, 23 Aug 2024 16:20:03 GMT

Have you tried uninstalling the app and reinstalling it?

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Mon, 26 Aug 2024 15:39:10 GMT

@BrookeN

Yes, uninstalled & reinstalled a few times but doesn't change. Odd thing is that if I try to view the recording (or any recording) the timer & video skips but if I try the same video a few times over and over then it, and any other video I play, is just fine with no skipping.

Paul

Re: Time Counter Jumps When Viewing Videos on the App

jguerdat — Tue, 27 Aug 2024 15:06:18 GMT

@BrookeN I've been seeing this, too, but only on specific cameras. The ones that I've seen doing it are my Q and an E2 Indoor camera. An AVD2001 doorbell, a Pro 3 and an E1 indoor camera don't display this behavior.

Re: Time Counter Jumps When Viewing Videos on the App

BrookeN — Tue, 27 Aug 2024 15:55:35 GMT

Thank you for that information @jguerdat . I have passed this onto our development team. I will keep the update the community as soon as possible.

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Mon, 09 Sep 2024 18:45:35 GMT

@BrookeN
I do have a video screenshot if anyone's interested...
https://youtube.com/shorts/bV82HB261OU

Re: Time Counter Jumps When Viewing Videos on the App

StephenB — Mon, 09 Sep 2024 19:37:56 GMT

@KachinaShadow wrote:
I do have a video screenshot if anyone's interested...
https://youtube.com/shorts/bV82HB261OU

If you download the video and view it on a PC, do you see the same problem?

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Mon, 09 Sep 2024 19:55:42 GMT

@StephenB

Counter runs smooth on a downloaded video. Seems to only be an issue if you run it in the app.

Seems that @jguerdat has the same issue.

Re: Time Counter Jumps When Viewing Videos on the App

jguerdat — Tue, 10 Sep 2024 13:54:45 GMT

It's an app display issue.

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Tue, 10 Sep 2024 14:46:17 GMT

@jguerdat

I notice that it seems to only be in the first 20 seconds or so of the video. Seems to vary though where it does it in only a couple of videos then is OK, sometimes it does it in every video and sometimes you can go back and start the video over and it's OK...sometimes not. Even when it seems to be better, it will start doing it all over again if you close and reopen the app 🤔

Re: Time Counter Jumps When Viewing Videos on the App

jguerdat — Wed, 11 Sep 2024 12:52:26 GMT

I agree it's inconsistent. I thought it was only happening on some cameras but, nope. It seems to all depend on the time you view it and the phase of the moon.

Re: Time Counter Jumps When Viewing Videos on the App

StephenB — Wed, 11 Sep 2024 14:10:29 GMT

@jguerdat wrote:

I agree it's inconsistent. I thought it was only happening on some cameras but, nope. It seems to all depend on the time you view it and the phase of the moon.

This likely depends on the protocol being used to stream the recording to the phone. Not handling a timestamp wraparound correctly (similar to when your odometer turns over) would be one possible cause.

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Fri, 11 Oct 2024 03:12:19 GMT

Any progress being made on this issue?

Re: Time Counter Jumps When Viewing Videos on the App

BrookeN — Fri, 11 Oct 2024 14:19:07 GMT

Please send a screen recording of what it is you are seeing. Also, are you on an android device or an iOS?

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Tue, 15 Oct 2024 22:13:17 GMT

@BrookeN

Android...looks like @jguerdat is seeing the same thing

Re: Time Counter Jumps When Viewing Videos on the App

jguerdat — Wed, 16 Oct 2024 13:29:33 GMT

Yup, exactly what I see.

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Thu, 17 Oct 2024 15:29:08 GMT

@BrookeN

@jguerdat- have you noticed that if you play the video 2-3 times it smooths out and is just fine (still needs to be fixed though)

Re: Time Counter Jumps When Viewing Videos on the App

jguerdat — Fri, 18 Oct 2024 11:52:52 GMT

Nope, haven't tried that. I just did and I can't get it to "stutter" like it has. The only thing different is that I had removed and reinstalled the app for a different issue so maybe that's a fix?

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Fri, 18 Oct 2024 22:28:06 GMT

@jguerdat

Interesting...after reading your reply today, I tried it and so far no stutter and I haven't had to reinstall the app for weeks so who knows 🤔

I'll keep checking though so hopefully it's fixed.

Re: Time Counter Jumps When Viewing Videos on the App

KachinaShadow — Tue, 22 Oct 2024 02:26:23 GMT

Looks like I spoke too soon...the videos still stutter