topic Re: Can't Login To Arlo App ? in Arlo

Can't Login To Arlo App ?

maxxomus — Thu, 29 Sep 2016 18:53:53 GMT

Hi There

Is there anyway you can help me out
I was unable to login to my Arlo app after receiving an alert to my email address for motion detection
Everytime I try logging in I get an error saying wrong email or pass.

I have tried to press forgot password but comes back saying your email is not found in the database

How can this be as I keep receiving email alerts to the same email address?

Which version of the Arlo app is best to use
as I had these problems before and had to use a beta app instead of the app suggested in the QSG via QR code
Thank You

Re: Can't Login To Arlo App ?

JamesC — Tue, 07 Jun 2016 15:26:32 GMT

maxxomus,

The version of the App that you should be using is 2.1.0 for both Android and iOS.

JamesC

Re: Can't Login To Arlo App ?

maxxomus — Tue, 07 Jun 2016 15:28:04 GMT

Solved

Reset router and resynced cameras and allowed access again on a new system setup
Thanks anyway james