topic Re: Is it possible to do a remote restart in Arlo

Is it possible to do a remote restart

DaveWick — Thu, 29 Sep 2016 18:53:49 GMT

My Internet service was temporarily suspended, so I lost the ability to remotely access my Arlo system. I got the Internet service reinstated remotely through my provider.

I'm getting the message that the base and cameras are still offline. I'm not planning to be at the house for at least a week, so is it possible to do a restart on the Arlo system remotely?

Re: Is it possible to do a remote restart

TomMac — Mon, 06 Jun 2016 17:40:22 GMT

DaveWick wrote:
My Internet service was temporarily suspended, so I lost the ability to remotely access my Arlo system. I got the Internet service reinstated remotely through my provider.

I'm getting the message that the base and cameras are still offline. I'm not planning to be at the house for at least a week, so is it possible to do a restart on the Arlo system remotely?

You can RESTART the base remotely by setting>devives>arlo base>restart.

If the base was off line due to internet out , it may come back.... But it may not if the problem is before it in the modem/router.

( you can not restart the cameras if they loose connection to the base as that requires a resync )

Re: Is it possible to do a remote restart

DaveWick — Tue, 07 Jun 2016 02:23:44 GMT

It turned out that the CSR for my provider did not re-activate my service when she said she was going to ... hence why I was not able to access my Arlo system remotely.

As soon as the CSR I reached with my followup call did that, my base station and cameras came back online.

So, problem solved. Otherwise, there probably would have been no option but for me to make a trip back to the house to reset everything.