topic Re: Event recording and notifications stopped working for hours - motion detected icon still changin in Arlo

Event recording and notifications stopped working for hours - motion detected icon still changing to

kancasu5 — Wed, 04 Sep 2024 11:46:17 GMT

Over the past 4 days my main cameras have stopped recording events around 9AM AEST (11PM UTC). They then start working randomly around 9PM. The wifi experience shows as 100% from my Unifi Ubiquiti WiFi and no issues with other devices at all.

Opening a live view works straight away. Manual recording works fine.

I suspect this is due to an Arlo cloud/server side issue. I've raised a case with support but until it is escalated their L1 have no visibility or insight into that side of the equation.

Anyone else experiencing this issue?

Re: Event recording and notifications stopped working for hours - motion detected icon still changin

StephenB — Wed, 04 Sep 2024 12:35:00 GMT

@kancasu5 wrote:

Anyone else experiencing this issue?

There are other reports of this happening to customers in NZ and AUS. Arlo does know about it, and hopefully will fix it soon.

Re: Event recording and notifications stopped working for hours - motion detected icon still changin

DCS36 — Wed, 04 Sep 2024 14:21:02 GMT

Same here in Texas. Have 2 systems in 2 different cities & neither are recording, unless I manually record. Shows there is motion, but does not record, this started around 7:30pm last night. I don’t think Arlo is aware of the issue.

Re: Event recording and notifications stopped working for hours - motion detected icon still changin

DCS36 — Wed, 04 Sep 2024 14:39:06 GMT

I’m sure there are a lot of other users having this issue, but are not aware that their systems are not working. I was not aware until I looked at my feed and so no recordings after 7:22pm, which is unusual. That’s when I rebooted everything including my gateway around 12:30am. Triggered events after reboot & cams recorded, but got up this morning & realized they had stopped working again around 8:30am. Thought it was just my system, then checked my parent’s & same thing is happening on theirs, that’s when I knew this was not just a glitch on my end.

Re: Event recording and notifications stopped working for hours - motion detected icon still changin

BrookeN — Fri, 20 Sep 2024 14:59:54 GMT

We are investigating the behavior you are seeing, the development team is currently looking into this.

Re: Event recording and notifications stopped working for hours - motion detected icon still changin

BrookeN — Mon, 11 Nov 2024 15:34:55 GMT

Are you still experiencing this same behavior?

Re: Event recording and notifications stopped working for hours - motion detected icon still changin

DCS36 — Mon, 11 Nov 2024 16:37:48 GMT

Have other issues, but not dealing with this one right now.