topic Re: continuely charging me money but i have not use Arlo for few years aleady in Arlo

continuely charging me money but i have not use Arlo for few years aleady

peterpang — Mon, 26 Aug 2024 10:27:34 GMT

Arlo continuely charge me HKD 75 every month, but i have not use Alro camera for over 2 years.
I have login all possible account, but not founding any subscription,
I have contact the support so many time, but no response,
What can i do,

Re: continuely charging me money but i have not use Arlo for few years aleady

StephenB — Mon, 26 Aug 2024 12:45:26 GMT

@peterpang wrote:

Arlo continuely charge me HKD 75 every month, but i have not use Alro camera for over 2 years.

What can i do,

You can of course dispute the charges with your credit card company.

I am tagging the mods - @ShayneS , @JamesC , @BrookeN - so they can create a support request on your behalf.

Re: continuely charging me money but i have not use Arlo for few years aleady

BrookeN — Mon, 26 Aug 2024 16:14:33 GMT

I have reached out to support regarding your subscription not showing on your account. They will be reaching out to you as soon as possible.