topic Re: Telephone number in Arlo

Telephone number

StruthersHeat — Thu, 23 May 2024 13:22:03 GMT

I have never been more disappointed in a company's customer service. After several attempts of trying to make contact with Arlo I have given up. My husband and I run a heating company from our home and have 3 cameras and pay a subscription. My husband died suddenly and I have attempted to make contact but unfortunately Arlo has made that impossible for me to speak to anyone. Our subscription has been cancelled and I cannot access the account or anything. Running a company ourselves we would never treat customers this way. The chatbot does not allow questions or answers or to be passed onto a human to discuss, the emails can't be responded to. I will not be recommending Arlo to anyone going forward and will be sharing in much further detail of how Arlo completely block customers from making contact. Every single company I have contacted to deal with my husbands affairs I have managed to speak to someone in person within 5 minutes, I'm now on day 7 with Arlo. I have never felt more let down, disgusted and angry at a company supposedly selling high end products and subscriptions yet fail to allow customers to make contact. A very poor company indeed.

Re: Telephone number

BrookeN — Thu, 23 May 2024 13:45:21 GMT

First and foremost I want to extend my condolences for the loss of your husband. I have escalated your case to support. Someone will be reaching out to you as soon as possible. I do apologize you have had a hard time reaching support. That is not at all how we want out customer to feel. If you have any other questions you can reach back out and I would be more than happy to assist.

Re: Telephone number

MyraLee — Mon, 19 Aug 2024 17:26:46 GMT

I need someone to reach out to me . My family has a subscription. I need help syncing the phone to my cameras. Please reach out to me with a phone number to speak with a live individual.

Re: Telephone number

MyraLee — Mon, 19 Aug 2024 17:27:06 GMT

I need someone to reach out to me . My family has a subscription. I need help syncing the phone to my cameras. Please reach out to me with a phone number to speak with a live individual.

Re: Telephone number

BrookeN — Mon, 19 Aug 2024 17:27:26 GMT

I do not see a subscription on the account. Is there anything I can help you with?