topic Re: My Account Dashboard link is broken on the website. How do I unsub. from "Online safety...& in Arlo

My Account Dashboard link is broken on the website. How do I unsub. from "Online safety..." emails?

typicalearthlin — Tue, 06 Aug 2024 16:04:52 GMT

Hello,

My Account Dashboard link is broken on the website, at least the one accessible from Canada.

I was going there to see if I can unsubscribe from "Online safety tips and more." emails. Is that possible?

Re: My Account Dashboard link is broken on the website. How do I unsub. from "Online safety...&

jguerdat — Wed, 07 Aug 2024 13:18:00 GMT

You're using https://my.arlo.com right? Are you using a desktop shortcut or using the URL directly?

Also, do you see Library to view recordings or Feed? A quick look on my account which uses Feed doesn't show me anything to select for this (unless I missed it).

Re: My Account Dashboard link is broken on the website. How do I unsub. from "Online safety...&

StephenB — Wed, 07 Aug 2024 14:30:53 GMT

@jguerdat wrote:

A quick look on my account which uses Feed doesn't show me anything to select for this (unless I missed it).

Go to the "Name, Email" screen. There is a control labeled "Keep me up-to-date on the latest news, support, and more from Arlo".

Re: My Account Dashboard link is broken on the website. How do I unsub. from "Online safety...&

typicalearthlin — Wed, 07 Aug 2024 16:47:35 GMT

I had used the menu of the site from the links in the email. Turns out that using the menu upon landing immediately leads to the correct login, using "Sign in", whereas clicking the Arlo logo redirects to the product site version where the broken "My Account Dashboard" link is currently.

Upon signing into my non-community main Arlo account, from the menu: My Account, Personal Details, Edit Profile: "

Keep me up-to-date on the latest news, support, and more from Arlo." is unchecked.

For the community support account, clicking my username, then My Settings, I saw that "Don't send me any community emails" was unchecked and so I've now checked and saved that. Although, I'm not sure if the email I'd received was from this as I created the support account after having recieved a number of these emails over the years. Would anyone know? If this is not it, then is there a bug where an unsubscribe link missing, or is this a mandatory email?

Thanks

Re: My Account Dashboard link is broken on the website. How do I unsub. from "Online safety...&

typicalearthlin — Wed, 07 Aug 2024 17:27:04 GMT

Btw thanks so much for your replies!