topic Re: Arlo base station in Arlo

Arlo base station

ERICTANG_3742 — Sun, 04 Aug 2024 12:03:39 GMT

Unable to select armed mode in arlo app. I tested the cameras. Motion detection, take photo and video record. All fine.

I just cannot select any mode from the arlo app.

ERICTANG_3742 — Sun, 04 Aug 2024 12:05:39 GMT

Arlo base station led lights are green.

jguerdat — Sun, 04 Aug 2024 14:11:26 GMT

Try rebooting the phone and reinstalling the app. Have you tried the web client (my.arlo.com) on a computer?

ERICTANG_3742 — Sun, 04 Aug 2024 15:18:45 GMT

I did reboot the my phone, and base station. I also reinstalled the app to my phone. Tried the arlo app from samsung a9.

Same thing. Not working.

I tried to use chrome app to login. No access to my cameras

ERICTANG_3742 — Sun, 04 Aug 2024 15:22:06 GMT

I got old model. Arlo pro cameras ......

I heard about Arlo is nolonger support some old system.

I think this arlo app error. Not the hardware

ERICTANG_3742 — Sun, 04 Aug 2024 15:25:16 GMT

I sent an email to appsupport@arlo.com

Today is Sunday. So far answer from arlo. I tried call arlo, but AI ONLY

ERICTANG_3742 — Sun, 04 Aug 2024 16:03:50 GMT

So far NO ANSWER FROM ARLO. APPSUPPORT@ARLO.COM

ERICTANG_3742 — Mon, 05 Aug 2024 03:37:41 GMT

Thank you!

I did factory reset for arlo base station! Added my arlo pro cameras back! Now it is working again!