topic changed payment card, next payment total is double? in Arlo

changed payment card, next payment total is double?

icarusair — Tue, 30 Jul 2024 18:11:14 GMT

I successfully updated my credit card for monthly payment and it shows my payment due amount as correct, but the next line shows the next payment due as double the actual payment. I have never missed a payment so not sure why updating my credit card would then reflect a double payment? The payment is auto set for charge on 8/3/24. Any thoughts as to why I am being charged double for the next payment? Thanks.

Re: changed payment card, next payment total is double?

BrookeN — Tue, 30 Jul 2024 19:19:02 GMT

I have escalated your concerns to support, They will be reaching out to you as soon as possible.

Re: changed payment card, next payment total is double?

icarusair — Tue, 30 Jul 2024 22:43:11 GMT

Thanks! They called and indicated this is a known issue and they assured me I won't be double charged and they will follow up with me once they fix the issue. Appreciate your help!