topic Re: Login Error in Arlo

Unable to Login to Arlo account on Smartphone

Racquet57 — Fri, 26 Jul 2024 14:28:00 GMT

When I try to login to my Arlo account, I get the 2FA prompt, enter the code, and then get an error - An error has occurred, please try again. I try a differnt verification method, same result. I uninstalled/reinstalled the Arlo app and restarted the phone. Same error.

My wife, on her smartphone is also having the same issue.

I can login OK from my desktop computer. Just the smartphone is having issues with 2FA

Login Error

GroveStudios — Mon, 01 Jul 2024 18:42:04 GMT

When trying to login to the app using the same email/pw I have for years, I receive a message saying "An error has occurred. Please try again." I have uninstalled and reinstalled the app without any sign in success. Are the Arlo servers down? I am not have this issue with any other apps.

Re: Login Error

BrookeN — Tue, 02 Jul 2024 16:57:48 GMT

It is not down. Have you now been able to log in? If not I suggest doing a password reset to see if that will resolve the behavior you are seeing.

Re: Login Error

GroveStudios — Wed, 03 Jul 2024 23:01:58 GMT

Thanks! It started working later that evening without issue. Not sure what the issue was.

Re: Login Error

Yoyi18 — Sat, 06 Jul 2024 14:43:56 GMT

Hi. I a getting an ‘unknown error’ in the app. I am able to login Arlo, but keep getting the error in the App Arlo Secure. I already reset the password, uninstalled and install the app, and keep getting the same message. Help please.

Re: Login Error

BrookeN — Mon, 08 Jul 2024 14:32:54 GMT

Are you on android or iPhone? Are you still seeing this same behavior?

Re: Login Error

Yoyi18 — Thu, 11 Jul 2024 06:14:17 GMT

I am iPhone/iPad user. Yes, I am still getting the same error.

Re: Login Error

BrookeN — Thu, 11 Jul 2024 15:20:29 GMT

Can you try deleting the app from the library. When it wiggles it will say delete app not remove app.

Re: Login Error

Yoyi18 — Sat, 13 Jul 2024 14:28:09 GMT

I have deleted it twice now. I keep getting the same error 😣

Re: Login Error

BrookeN — Tue, 16 Jul 2024 14:06:53 GMT

Have you tried power cycling your phone and then trying to log in? Close all open pages as well? Are you able to log into My.Arlo.Com?

Greenbackville va

Kimz0123 — Sat, 27 Jul 2024 14:27:46 GMT

I have been locked out of the app. Cannot log on to see dashboard.

Never found an answer to the "an error has occurred" problem

dandc — Sat, 27 Jul 2024 17:33:08 GMT

I cannot authenticate on one new phone and one that had beenworking. Get an errormessage "An error has occurred. Please try again." Nothing seems to work. Have removed all two-factor contacts except an email and cannot remove that one.

Any updates? Mfa not working on Android

odhuk — Sat, 27 Jul 2024 19:42:40 GMT

Android app on Pixel 6a. I uninstalled and reinstalled the app at the suggestion of the chat support and now mfa isn't working. I have a ticket but haven't been able to get an update. Is anyone else experiencing this or it is my account?

Re: Unable to Login to Arlo account on Smartphone

elstx — Sun, 28 Jul 2024 01:18:42 GMT

I'm having the same issue.

App Arlo does not work anymore

Donatomo — Sun, 28 Jul 2024 08:55:38 GMT

Hello!

I am experiencing critical issues on my Arlo app on my Realme 7 Pro mobile (Android 12) . I never had similar problems on my mobile phone before. The App does not sign in anymore, even if I am entering the correct ID and password. ID and password are correct because I can regularly sign in on My Arlo web page - Both mobile and App are properly updated and worked correctly until yesterday. I have tried to cancel cache memory of the app but same problem happened, then I have tried to reinstall the app on the phone, and when I register the new device with the 2 factors (pin by sms) the app gives an error like “ An unexpected problem occurred try again” .I have tried to dowload Arlo app on another mobile phone, but same error. I am getting crazy as iI am going nowhere. Can someone help?

Thanks!

Re: Login Error

NZHank — Sun, 28 Jul 2024 09:28:26 GMT

I have been getting the same error message when trying to login on the mobile app. It wont let me add the verification code to verify the device

Re: Unable to Login to Arlo account on Smartphone

Racquet57 — Sun, 28 Jul 2024 11:06:11 GMT

I called Arlo support. Ultimately they asked me to clear cookies/cache and that fixed the issue. However, the Arlo app was now running on 5 hrs ahead - Greenwich Mean time. Phoen clock was just fine and Setting for the clock were all on Auto. Restarted the phone but still Arlo app on wrong time zone.

So, uninstalled/reinstalled the app again and then I could not login again. And I was never able to get my wife's androidn to login even after clearing cookies/cache.

Need some help Arlo.

Re: Any updates? Mfa not working on Android

jguerdat — Sun, 28 Jul 2024 14:38:02 GMT

What is happening when you try to log in? Have you tried both the SMS as well as email codes? Have you rebooted the phone?

Two step verification error

Auntie64 — Sun, 28 Jul 2024 23:18:05 GMT

Arlo is not letting me log in. After two step verification it keeps giving me an error that something went wrong. Does Arlo not work on the new Galaxy Z fold 6. I can log into my iPad and Galaxy 22 Ultra. But it is not letting me log into my fold Z fold 6

Invalid factor data

Preid — Mon, 29 Jul 2024 00:03:20 GMT

2 factor id requested on mobile phone but Code number not accepted and 'inside factor data' message displayed. Tried alternative for code via email but same result so unable to access cameras at all. Any helpful suggestions would be gratefully accepted. Phone has not changed but was used to access cameras while in Thailand last week.