topic Can't login to Android App on new phone in Arlo

Can't login to Android App on new phone

scottcevans — Fri, 26 Jul 2024 19:58:23 GMT

I have a new phone which I installed the Android App on. I keep getting "an error occurred" and it won't log in.

Details
I got to the point where I needed to approve an unrecognized device. I tried changing to a text message but the text message took a long time so after several tries, I gave up. Tried to have it by email and again took a long time so by the time the code showed up the time expired. So, finally tried the approval from an existing device and at that point all I get is the error occurred, try again. I started this last night and as of the next day at noon I'm still stuck. I've tried uninstalling the app a couple of times as well.

Re: Can't login to Android App on new phone

MarkgPeitzmeier — Mon, 29 Jul 2024 03:56:11 GMT

I'm at the same spot no luck

Re: Can't login to Android App on new phone

jguerdat — Mon, 29 Jul 2024 12:15:45 GMT

Try turning off WiFi and use only cell service. If you can then log in, turn WiFi back on and test.

Re: Can't login to Android App on new phone

scottcevans — Mon, 29 Jul 2024 15:10:47 GMT

That worked. Thanks so much for your help