topic Re: Cannot log in to app on new Android phone in Arlo

Cannot log in to app on new Android phone

Nejimaki-san — Wed, 24 Jul 2024 16:52:01 GMT

I have new Android phone and have installed the Arlo app, logged in and gotten the push notification to approve on my old phone for the new device, but then I just get continuous "an error has occurred. please try again".

Need some better answers here about what I should do to fix this.

Re: Cannot log in to app on new Android phone

ShayneS — Thu, 25 Jul 2024 20:12:29 GMT

Hi @Nejimaki-san

Are you still experiencing this symptom? May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Cannot log in to app on new Android phone

Davidjl1966 — Mon, 29 Jul 2024 12:30:11 GMT

I recently restored my Chromebook after it had a glitch, I reinstalled the Arlo app and now when I try to verify it, an error message keeps popping up every half of a second telling me to try again even before I have a chance to verify it. I tried changing the verifying device several times, same message. I have deleted the devices and added the ones I can. I have it on my phone, it works great.

Re: Cannot log in to app on new Android phone

ShayneS — Mon, 29 Jul 2024 16:28:43 GMT

@Davidjl1966

If I'm understanding correctly, the app works on your mobile device but the web portal does not on your Chromebookk?

Re: Cannot log in to app on new Android phone

Davidjl1966 — Mon, 29 Jul 2024 18:32:18 GMT

Thank you for responding.

The web app works, and I have the mobile downloaded on my Chromebook. It worked before I redid my laptop, but now it does not, it will not verify by any means possible.

Re: Cannot log in to app on new Android phone

ShayneS — Mon, 29 Jul 2024 19:15:07 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

Re: Cannot log in to app on new Android phone

Nejimaki-san — Tue, 30 Jul 2024 17:47:51 GMT

Sorry I'm late to update this.

Issue resolved itself after I tried again. My new android is connected on the app and I can see my cameras.

Thank you for quick responses, Arlo Team.

Re: Cannot log in to app on new Android phone

ShayneS — Tue, 30 Jul 2024 17:56:30 GMT

@Nejimaki-san

Thanks for the update.

Re: Cannot log in to app on new Android phone

ArloBoss302 — Wed, 21 Aug 2024 19:41:30 GMT

Unable to sinc new rotor to Netgear unit,

System down for a long time

Re: Cannot log in to app on new Android phone

ArloBoss302 — Wed, 21 Aug 2024 19:44:03 GMT

I have a new access code for a new router.

Unable to find a place to reset

Re: Cannot log in to app on new Android phone

StephenB — Thu, 22 Aug 2024 17:06:16 GMT

@ArloBoss302 wrote:

I have a new access code for a new router.

Unable to find a place to reset

Can you explain what you are trying to do???