topic Re: Keep Getting Error on Double Authentication Login in Arlo

Keep Getting Error on Double Authentication Login

silerton79 — Wed, 24 Jul 2024 05:21:47 GMT

I keep getting a Log In Issue on my Double Authetication, No matter if I get the code via Email or Mobile.

Please Help. This happens only on the App and I m able to log in online

Re: Keep Getting Error on Double Authentication Login

DannyBearAgain — Wed, 24 Jul 2024 05:56:42 GMT

I suspect that the phone is not set as a trusted device, check.

If you have to do this every time to login with the phone you need to set the Phone as a trusted device and you can also set it as your primary device if you want it to receive the push verification enable action.

On the arlo app go to settings/profile/two-step verification and edit to change the tick position.

Re: Keep Getting Error on Double Authentication Login

silerton79 — Wed, 24 Jul 2024 06:04:02 GMT

This is true but the only option I have is to choose email or sms. How can i create a new trusted device? This is rubbish UX

Re: Keep Getting Error on Double Authentication Login

DannyBearAgain — Wed, 24 Jul 2024 06:13:14 GMT

Are you trying to use the phone to access the email code? You need another device for two factor verification.

Open the email on a pc or second device to place the phone as trusted then set the phone as the primary device to receive the push action request.

Re: Keep Getting Error on Double Authentication Login

silerton79 — Wed, 24 Jul 2024 07:17:34 GMT

Where do you go to set the phone as a primary device? The only access I have is online. When I try to access it via mobile, the only options I have are SMS or email. Both give a code and no link. The code, when typed, is what is producing the error, "An Error has Occured. Please Try Again"

Re: Keep Getting Error on Double Authentication Login

silerton79 — Wed, 24 Jul 2024 07:18:16 GMT

Is there a place online I can create a primary device>

Re: Keep Getting Error on Double Authentication Login

DannyBearAgain — Wed, 24 Jul 2024 08:04:45 GMT

Are you using the arlo login website my.arlo.com?

You can’t access your cameras using Apple devices, you will need to use a pc web browser to show the dashboard and access the settings page.(once the phone has been trusted the phone app will start working.)

You will likely need to use the “use another method “ option at the bottom of the login page to send the trust request email for the browser first.

once into the dashboard with your camera devices showing you can set the phone as mentioned previously.

https://kb.arlo.com/000062944/Why-does-the-Arlo-Secure-App-say-it-doesn-t-recognize-this-device-when-I-try-to-log-in-Arlo-Secure-4-0

Re: Keep Getting Error on Double Authentication Login

silerton79 — Wed, 24 Jul 2024 08:28:28 GMT

I have access but I can't chose a device i.e my Pixel 5 to be trusted. I have no option to access the mobile app on my phone either

Re: Keep Getting Error on Double Authentication Login

DannyBearAgain — Wed, 24 Jul 2024 09:19:33 GMT

What app UI experience are you using? Do you still have a library page or feed page.

https://kb.arlo.com/000062289/How-do-I-edit-two-step-verification-settings

If you have the app with a feed page it could be another app bug causing the issue. The new app experience still has lots of bugs.

Re: Keep Getting Error on Double Authentication Login

JungleWolf — Thu, 25 Jul 2024 14:55:20 GMT

I was getting this error as well, and did find a way around it. I disconnected my phone from WIFI, leaving it on mobile data, then was able to login with my phone. Why it worked, who knows, but it did.

Re: Keep Getting Error on Double Authentication Login

Pathfinder70 — Tue, 30 Jul 2024 09:19:49 GMT

Thanks Junglewolf, i had the same issue and using mobile data was the solution.