topic Re: firefox issues in Arlo

firefox issues

sethm1 — Thu, 29 Sep 2016 18:52:33 GMT

Firmware version: 1.2.4941

Firefox version: 46.0.1

Seems the last week that when I attempt to view Live my cameras - nothing happens.

But mode settings, Library files, & Pan & Zoom under settings all works fine.

Internet Expl works just fine.

Loaded question - but any suggestions with FireFox?

Re: firefox issues

TomMac — Sat, 04 Jun 2016 12:59:59 GMT

sethm1 wrote:
Firmware version: 1.2.4941
Firefox version: 46.0.1

Seems the last week that when I attempt to view Live my cameras - nothing happens.
But mode settings, Library files, & Pan & Zoom under settings all works fine.

Internet Expl works just fine.

Loaded question - but any suggestions with FireFox?

Some times it's fine, sometimes, not,.... been this way from the beginning. There are so many variables in each computer with updates,etc there is no telling.

Biggest is with flash , so check those settings first.

Re: firefox issues

sethm1 — Sat, 04 Jun 2016 17:56:31 GMT

yes, this last week when I opened the Arlo page there was a msg to update Flash - which I did, but that did not seem to help.

Re: firefox issues

sethm1 — Sat, 04 Jun 2016 18:04:41 GMT

Enabled Silverlight plug in - but that did not make a difference.

Re: firefox issues

jguerdat — Sat, 04 Jun 2016 18:43:52 GMT

Silverlight won't help. Live view requires Flash - most other stuff works fine without it. Maybe uninstall Flash and reinstall.

Re: firefox issues

sethm1 — Sat, 04 Jun 2016 19:17:16 GMT

Uninstalled Flash, rebooted PC and reinstalled Flash - still no fix.

Guess will use IE and my iPad.

Re: firefox issues

JamesC — Mon, 06 Jun 2016 17:15:44 GMT

sethm1,

You might also try a fresh install of your Firefox browser. I have tested this using the version of Firefox you indicate above and have had no issues with Live view.

JamesC

Re: firefox issues

kitkathouse — Tue, 09 May 2017 06:36:38 GMT

Mine crashes every time I go to watch the email indicated video.

If I reinstall firefox (i have updated it) will I lose my bookmarks and passwords? That would be awful!

should I use chrome, safari, or explorer instead?

Re: firefox issues

jguerdat — Tue, 09 May 2017 13:37:18 GMT

You can try restarting FF with add-ons disabled to see if that helps first.

To reinstall, make sure you have Sync set up to save your settings (also useful for setting up a new device to use FF with the same settings). That should allow you to uninstall and reinstall FF with no issues - just use the sync feature to recover your settings.