https://community.arlo.com/t5/Arlo/Unable-to-join/m-p/2409296#M95798 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/982222">@KellyHenry</a>&nbsp;wrote:<BR /> <P>The HOA has cameras set up. I was invited to join, used the link, my account is recognized, but I can't add the device. I don't know what kind of camera it is. I don't know if the other residents &nbsp;here know. It's up too high for me to access it. I was invited to join, why can't I just be added to the account at our home address?</P> <HR /></BLOCKQUOTE> <P>There are currently two user interfaces - one shows "Library" as a menu option, the other shows "Dashboard" and "Feed".&nbsp; "Library" is the older one, "Feed" is slowly replacing it.&nbsp; Both of these interfaces are supported by the current app.</P> <P>&nbsp;</P> <P>The "Friend" account feature only works if both accounts are showing "Library" or if both are showing "Feed".&nbsp; So the next step is to find out what both accounts are showing.&nbsp; It is possible to migrate from "Library" to "Feed", but it is not possible to migrate back again.&nbsp;</P> Fri, 19 Jul 2024 20:55:17 GMT StephenB 2024-07-19T20:55:17Z https://community.arlo.com/t5/Arlo/Unable-to-join/m-p/2409291#M95796 <P>The HOA has cameras set up. I was invited to join, used the link, my account is recognized, but I can't add the device. I don't know what kind of camera it is. I don't know if the other residents &nbsp;here know. It's up too high for me to access it. I was invited to join, why can't I just be added to the account at our home address?</P> Fri, 19 Jul 2024 20:31:00 GMT https://community.arlo.com/t5/Arlo/Unable-to-join/m-p/2409291#M95796 KellyHenry 2024-07-19T20:31:00Z https://community.arlo.com/t5/Arlo/Unable-to-join/m-p/2409296#M95798 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/982222">@KellyHenry</a>&nbsp;wrote:<BR /> <P>The HOA has cameras set up. I was invited to join, used the link, my account is recognized, but I can't add the device. I don't know what kind of camera it is. I don't know if the other residents &nbsp;here know. It's up too high for me to access it. I was invited to join, why can't I just be added to the account at our home address?</P> <HR /></BLOCKQUOTE> <P>There are currently two user interfaces - one shows "Library" as a menu option, the other shows "Dashboard" and "Feed".&nbsp; "Library" is the older one, "Feed" is slowly replacing it.&nbsp; Both of these interfaces are supported by the current app.</P> <P>&nbsp;</P> <P>The "Friend" account feature only works if both accounts are showing "Library" or if both are showing "Feed".&nbsp; So the next step is to find out what both accounts are showing.&nbsp; It is possible to migrate from "Library" to "Feed", but it is not possible to migrate back again.&nbsp;</P> Fri, 19 Jul 2024 20:55:17 GMT https://community.arlo.com/t5/Arlo/Unable-to-join/m-p/2409296#M95798 StephenB 2024-07-19T20:55:17Z