topic Re: The latest ARLO app is a disaster! I have 11 cameras, and only one of them records videos anymo in Arlo

The latest ARLO app is a disaster! I have 11 cameras, and only one of them records videos anymore.

DannyVS — Wed, 10 Jul 2024 06:37:45 GMT

I have 11 ARLO cameras, and as soon as I installed it, only one records videos anymore! The others show up in my “devices”, but all I can do is view them. I have the latest app, so I uninstalled and reinstalled the app, and no change! I have a lot of money invested in my system, but now it’s basically useless. I’ll be selling it soon! What a ripoff!

Re: The latest ARLO app is a disaster! I have 11 cameras, and only one of them records videos anymo

StephenB — Wed, 10 Jul 2024 11:34:03 GMT

@DannyVS wrote:

I have 11 ARLO cameras, and as soon as I installed it, only one records videos anymore! The others show up in my “devices”, but all I can do is view them. I have the latest app, so I uninstalled and reinstalled the app, and no change!

What is the model of the camera that works?

Are the other cameras different models?

Are you using local storage, or do you have a subscription plan?

If you do have a subscription, have you checked to see that the 10 problem cameras are still in the plan?

Re: The latest ARLO app is a disaster! I have 11 cameras, and only one of them records videos anymo

DannyVS — Thu, 18 Jul 2024 04:19:21 GMT

I have Arlo Pro 2, Arlo Pro 3 and Essentials. All worked fine until I installed your update. Now I can only record on one, and just live view on the others. I don’t have a paid subscription and don’t want one.

Re: The latest ARLO app is a disaster! I have 11 cameras, and only one of them records videos anymo

StephenB — Thu, 18 Jul 2024 11:07:56 GMT

@DannyVS wrote:

All worked fine until I installed your update.

NOT my update. This is a user-to-user forum, and I don't work for Arlo.

@DannyVS wrote:

Now I can only record on one, and just live view on the others. I don’t have a paid subscription and don’t want one.

The local recordings don't show up in "Feed". Have you

gone to the devices page
selected the smarthub
selected storage settings?

That is where the recordings are accessed using the "Feed" interface.

Re: The latest ARLO app is a disaster! I have 11 cameras, and only one of them records videos anymo

02Scott — Sun, 21 Jul 2024 10:02:35 GMT

Totally agree..I'm looking elsewhere

Re: The latest ARLO app is a disaster! I have 11 cameras, and only one of them records videos anymo

ShayneS — Mon, 22 Jul 2024 18:30:12 GMT

Hi @02Scott

Can you provide more detail regarding the symptoms you are experiencing?