https://community.arlo.com/t5/Arlo/master-plan-not-assigned-on-the-account-error-after-charging/m-p/2408847#M95729 <P>I went to pay for my plan and got the following message:</P><P>"master plan not assigned on the account"</P><P>&nbsp;</P><P>It has charged my Apple Pay twice for 17.99 and I do not have access to my footage whatsoever.</P><P>I need a refund and my account updated with my plan I paid for.&nbsp;</P><P>&nbsp;</P> Wed, 17 Jul 2024 13:17:21 GMT KTLITTLE 2024-07-17T13:17:21Z https://community.arlo.com/t5/Arlo/master-plan-not-assigned-on-the-account-error-after-charging/m-p/2408847#M95729 <P>I went to pay for my plan and got the following message:</P><P>"master plan not assigned on the account"</P><P>&nbsp;</P><P>It has charged my Apple Pay twice for 17.99 and I do not have access to my footage whatsoever.</P><P>I need a refund and my account updated with my plan I paid for.&nbsp;</P><P>&nbsp;</P> Wed, 17 Jul 2024 13:17:21 GMT https://community.arlo.com/t5/Arlo/master-plan-not-assigned-on-the-account-error-after-charging/m-p/2408847#M95729 KTLITTLE 2024-07-17T13:17:21Z https://community.arlo.com/t5/Arlo/master-plan-not-assigned-on-the-account-error-after-charging/m-p/2408873#M95734 <P>I have escalated your concerns to support. Please allow a few days for them to reach out to you.&nbsp;</P> Wed, 17 Jul 2024 14:57:16 GMT https://community.arlo.com/t5/Arlo/master-plan-not-assigned-on-the-account-error-after-charging/m-p/2408873#M95734 BrookeN 2024-07-17T14:57:16Z