topic Re: Multiple users on app simultaneously in Arlo

Multiple users on app simultaneously

apicalforamen — Tue, 20 Apr 2021 13:44:58 GMT

I'm sure this has been mentioned in the past, but one of the most frustrating things about the Arlo experience is that only one user can use the Arlo app at a time. This becomes very frustrating when my wife and I both get a notification about motion and proceed to kick each other off the app every time we check.

Is there no simple fix for this?

Re: Multiple users on app simultaneously

StephenB — Tue, 20 Apr 2021 14:12:01 GMT

Using Friend access is the only solution now (setting "allow access rights"). https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

Re: Multiple users on app simultaneously

apicalforamen — Tue, 20 Apr 2021 15:00:29 GMT

Yes, my wife has access already. That's not really a solution - even with granted access only one person can be on the app at one time (even from separate devices).

Re: Multiple users on app simultaneously

StephenB — Tue, 20 Apr 2021 17:49:27 GMT

@apicalforamen wrote:

even with granted access only one person can be on the app at one time (even from separate devices).

If you are using different account credentials, two devices can use the app simultaneously.

Re: Multiple users on app simultaneously

apicalforamen — Tue, 20 Apr 2021 18:03:14 GMT

So if my wife creates her own Arlo account, I can grant her account access to our cameras and then we can both view simultaneously?

Re: Multiple users on app simultaneously

StephenB — Tue, 20 Apr 2021 20:18:00 GMT

@apicalforamen wrote:

So if my wife creates her own Arlo account, I can grant her account access to our cameras and then we can both view simultaneously?

Yes. https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

Re: Multiple users on app simultaneously

JamesC — Mon, 15 Jul 2024 23:43:34 GMT

The development team is currently working on a new feature to allow multiple users to log in to the Arlo app simultaneously. Once this feature is available for everyone an announcement will be made here on the community.

JamesC

Re: Multiple users on app simultaneously

Edinburgh_lad1 — Tue, 16 Jul 2024 15:55:57 GMT

This is very welcome @JamesC (providing, of course, that it works well and as intended)

@apicalforamen although your wife can create a new account and you can give her 'rights' of access, she won't be able to access local storage.

Let's hope this new feature, once implemented for all, enables access to local storage by all permitted within a household, rather than only one.

Re: Multiple users on app simultaneously

JamesC — Sat, 03 Aug 2024 00:41:18 GMT

Multiple Login is now available, you can read more about this newly introduced feature here: https://community.arlo.com/t5/Announcements/New-Feature-Arlo-Multiple-Login-allows-simultaneous-login-for/m-p/2411645/thread-id/291?cid=us-arlo-baby-tw

JamesC