topic Re: Old camaras no longer saving to library - Free one month life time in Arlo

Old camaras no longer saving to library - Free one month life time

SnowdogJoe — Sat, 13 Jul 2024 21:20:19 GMT

We bought these cameras many years ago when they came with 1 month (rolling) 10 sec (or about) FREE recording to the cloud (Life Time?). After the last update nothing is being recorded (saved)? How does this get resolved.

Re: Old camaras no longer saving to library - Free one month life time

StephenB — Sat, 13 Jul 2024 23:37:02 GMT

@SnowdogJoe wrote:

We bought these cameras many years ago when they came with 1 month (rolling) 10 sec (or about) FREE recording to the cloud (Life Time?). After the last update nothing is being recorded (saved)? How does this get resolved.

Arlo hasn't redacted the 7 day free cloud recording (it was never 1 month btw). This is just a bug in their cloud.

I am tagging the mods - @ShayneS , @JamesC , @BrookeN - as they should be able to re-sync remotely.

Re: Old camaras no longer saving to library - Free one month life time

ShayneS — Mon, 15 Jul 2024 23:14:17 GMT

@SnowdogJoe

Can you reboot your base station and test once more.