topic Re: Change email address or password to login in Arlo

Change email address or password to login

unkajeff — Thu, 20 Jun 2024 19:48:09 GMT

The email address associated with my account was compromised. I had to kill that address. It doesn't exist anymore. I have a new email address that I'd change my account to, but I can't log in. The error message says that the email address or password is invalid. I can't change the email address to the new one or change the password because I can't log in. I've tried via the app and via the web, I can't log in.

Re: Change email address or password to login

ShayneS — Mon, 24 Jun 2024 19:43:23 GMT

Hi @unkajeff

I have escalated this for you and Support will be reaching out as soon as possible.

Re: Change email address or password to login

unkajeff — Fri, 28 Jun 2024 13:42:58 GMT

Thanks. I did a factory reset on the Base and then uninstalled/reinstalled the app with a new email/password and all seems to be working fine.

Re: Change email address or password to login

pdgsteve — Mon, 15 Jul 2024 21:22:37 GMT

i changed my email address and am trying to reinstall a camera but I need to reenter address and password

Re: Change email address or password to login

pdgsteve — Mon, 15 Jul 2024 21:26:22 GMT

how do I do a factory rest on the base

Re: Change email address or password to login

StephenB — Mon, 15 Jul 2024 23:00:03 GMT

@pdgsteve wrote:

how do I do a factory rest on the base

remove it from the account, and reset it using a paper clip.

https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station

Re: Change email address or password to login

TrymU — Fri, 26 Jul 2024 14:04:16 GMT

I can’t access my account since my previous email is invalid. I need customer support to contact me for assistance in regard of changing login details and restart of subscription

Re: Change email address or password to login

TrymU — Fri, 26 Jul 2024 14:07:03 GMT

I need customers support to contact me for assistance - same problem as described by the customer in this post

Re: Change email address or password to login

ShayneS — Fri, 26 Jul 2024 19:03:06 GMT

@TrymU

I have notified the support team and they will be reaching out to you as soon as possible.