topic Re: Can Not Update Credit Card Information on ARLO Secure in Arlo

Can Not Update Credit Card Information on ARLO Secure

rdilauro — Fri, 12 Jul 2024 17:13:31 GMT

My current credit card information is outdated in ARLO Secure. I've been trying to update to my current card.

It says it saves the information, but when I go back in it still has my old information.

Next bill is July 2024

Re: Can Not Update Credit Card Information on ARLO Secure

BrookeN — Fri, 12 Jul 2024 18:40:18 GMT

Have you tried from a different browser or device?

Re: Can Not Update Credit Card Information on ARLO Secure

rdilauro — Fri, 12 Jul 2024 19:26:45 GMT

It didnt matter what browser I used (Chrome, Edge, Mozilla). The problem turned out to be I am using a VPN for all my networks. I shut down the VPN and the update for my credit card to place.

But, overall, I still run with the VPN for normal ARLO activities

Re: Can Not Update Credit Card Information on ARLO Secure

BrookeN — Fri, 12 Jul 2024 20:26:23 GMT

So you were able to update the credit card when the VPN was shut off?

Re: Can Not Update Credit Card Information on ARLO Secure

rdilauro — Sat, 20 Jul 2024 13:23:09 GMT

Yes once I turned of VPN I was able to update my card info