topic Getting charged without a subscription in Arlo

Getting charged without a subscription

HubbardLake — Thu, 04 Jul 2024 17:30:13 GMT

I just noticed I'm getting charged $9.99/month from Arlo, but I (thought) cancelled this subscription a couple years ago. When I log in, I am not seeing any subscriptions on my account. Because of this, I cannot chat with an Arlo agent because they only chat with people who have subscriptions. I also cannot find any way of emailing or calling to figure out how to stop these charges. So here I am. Can anyone help?

Re: Getting charged without a subscription

StephenB — Thu, 04 Jul 2024 17:45:14 GMT

@HubbardLake wrote:

I just noticed I'm getting charged $9.99/month from Arlo, but I (thought) cancelled this subscription a couple years ago. When I log in, I am not seeing any subscriptions on my account. Because of this, I cannot chat with an Arlo agent because they only chat with people who have subscriptions.

I'm tagging the mods - @JamesC , @ShayneS , @BrookeN - so they can create a support ticket on your behalf.

Re: Getting charged without a subscription

arenee74 — Mon, 08 Jul 2024 12:07:12 GMT

following. also realizing the same. never had a subscription and now realizing ive been charged 15.98 the last several months at least

Re: Getting charged without a subscription

BrookeN — Mon, 08 Jul 2024 16:04:44 GMT

@HubbardLake and @arenee74 I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Getting charged without a subscription

Arloisascam24 — Thu, 26 Sep 2024 01:22:56 GMT

I haven't had a subscription in over a year and I keep getting charged. I would like all my money back. Feels like I'm getting scammed by you

Re: Getting charged without a subscription

BrookeN — Fri, 27 Sep 2024 14:30:34 GMT

I have reached out to support regarding the charges you are seeing for a subscription that you do not have. Support will reach out to you as soon as possible.