https://community.arlo.com/t5/Arlo/cant-get-Camera-to-work-and-cant-get-live-support-even-though-i/m-p/2340612#M95553 <P>My essential outdoor 2nd gen VMC 2050 camera won't load the feed. It connects just fine but won't load the feed even in the same room as my router.&nbsp; I have the subscription service but every time I try to get live support it says I'm not entitled to live support....</P> Tue, 02 Jul 2024 03:45:16 GMT Halldon4606 2024-07-02T03:45:16Z https://community.arlo.com/t5/Arlo/cant-get-Camera-to-work-and-cant-get-live-support-even-though-i/m-p/2340612#M95553 <P>My essential outdoor 2nd gen VMC 2050 camera won't load the feed. It connects just fine but won't load the feed even in the same room as my router.&nbsp; I have the subscription service but every time I try to get live support it says I'm not entitled to live support....</P> Tue, 02 Jul 2024 03:45:16 GMT https://community.arlo.com/t5/Arlo/cant-get-Camera-to-work-and-cant-get-live-support-even-though-i/m-p/2340612#M95553 Halldon4606 2024-07-02T03:45:16Z https://community.arlo.com/t5/Arlo/cant-get-Camera-to-work-and-cant-get-live-support-even-though-i/m-p/2340651#M95556 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/977766">@Halldon4606</a>&nbsp;wrote:<BR /> <P>&nbsp;I have the subscription service but every time I try to get live support it says I'm not entitled to live support....</P> <HR /></BLOCKQUOTE> <OL> <LI>Are you using the primary account?&nbsp; Or are you using a "friend" account?</LI> <LI>Does the app show that the camera is in a subscription plan?</LI> <LI>Can you make a manual recording while livestreaming the camera?</LI> </OL> Tue, 02 Jul 2024 13:15:36 GMT https://community.arlo.com/t5/Arlo/cant-get-Camera-to-work-and-cant-get-live-support-even-though-i/m-p/2340651#M95556 StephenB 2024-07-02T13:15:36Z