topic Re: Cameras and base station not showing in app in Arlo

Cameras and base station not showing in app

Bluescity — Sat, 22 Jun 2024 15:07:55 GMT

My base station and cameras aren’t showing up in the app. I have tried resetting base and cameras. All the app shows is add new device. I reinstalled app with no change in what app shows. When I search for devices it shows none available.

Re: Cameras and base station not showing in app

StephenB — Sat, 22 Jun 2024 15:38:51 GMT

@Bluescity wrote:

My base station and cameras aren’t showing up in the app. I have tried resetting base and cameras. All the app shows is add new device.

What cameras and base model do you own?

Did you remove them from your account?

Re: Cameras and base station not showing in app

Bluescity — Sat, 22 Jun 2024 18:49:12 GMT

Base station model# VMB3000

I don’t see a model# on the cameras. This was a basic kit sold by Sam’s years ago with three cameras and the room to add one more if needed. They have no sound or microphones. They have worked flawlessly until now. When I go to the app it doesn’t show any devices and the mode screen is blank also.

Re: Cameras and base station not showing in app

StephenB — Sat, 22 Jun 2024 21:17:18 GMT

@Bluescity wrote:
I don’t see a model# on the cameras.

Open the housing and remove any batteries. There is a label inside.

If the cameras use four CR123 batteries then they are the original VMC3030 cameras - sometimes called "Gen 3" here.

Re: Cameras and base station not showing in app

Bluescity — Sat, 22 Jun 2024 21:36:11 GMT

4N71697R3DCCF and yes 4 CR123 batteries.

Re: Cameras and base station not showing in app

StephenB — Sat, 22 Jun 2024 22:55:18 GMT

@Bluescity wrote:

4N71697R3DCCF

That is the serial number, not the camera model (which is VMC3030, since that is the only model that uses the CR123 batteries).

What is the status of the LEDs on the base?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Are you adding back the base station first?

Have you tried using "add device" on a PC (my.arlo.com)?