topic Re: VMB3000 unable to connect to Arlo Secure app in Arlo

VMB3000 unable to connect to Arlo Secure app

Steve338 — Fri, 14 Jun 2024 17:40:34 GMT

After much research, I have concluded that the Arlo Secure app does not support my old base station (VMB3000). This is really unbelievable and unacceptable!! Arlo has outgrown me and I have outgrown Arlo. There are many cheaper and more versatile options available.

Arlo, if I am wrong about any of this, please reply and prove me wrong.

Re: VMB3000 unable to connect to Arlo Secure app

StephenB — Fri, 14 Jun 2024 19:26:36 GMT

@Steve338 wrote:

After much research, I have concluded that the Arlo Secure app does not support my old base station (VMB3000).

It should work.

Can you explain the symptoms you are seeing? Did you remove the base from your account, and are now trying to reconnect it?

Re: VMB3000 unable to connect to Arlo Secure app

Steve338 — Fri, 14 Jun 2024 19:44:40 GMT

I have done every conceivable thing described in the documentation for 3 days in a row with no luck.

Re: VMB3000 unable to connect to Arlo Secure app

StephenB — Fri, 14 Jun 2024 22:07:29 GMT

@Steve338 wrote:

I have done every conceivable thing described in the documentation for 3 days in a row with no luck.

Did you remove the base from your account, and are now trying to reconnect it?

Or is this somethine else?

Re: VMB3000 unable to connect to Arlo Secure app

Steve338 — Sat, 15 Jun 2024 13:01:59 GMT

As far as I know my base was never successfully connected to my account. Under devices in the app, I see nothing—just blank.

Re: VMB3000 unable to connect to Arlo Secure app

StephenB — Sat, 15 Jun 2024 15:10:29 GMT

@Steve338 wrote:

As far as I know my base was never successfully connected to my account.

So this is a new install?

Did you purchase this base used?

Re: VMB3000 unable to connect to Arlo Secure app

Steve338 — Sat, 15 Jun 2024 22:06:48 GMT

I purchased it new in 2016/2017 and used it briefly in my former residence and with a different WiFi network. It worked well as advertised. Subsequently, I stored it in a closet and am now trying to set it up for my current residence with a different WiFi network. So, the base and 3 cameras sat in the original box for 7+ years.

Re: VMB3000 unable to connect to Arlo Secure app

StephenB — Sun, 16 Jun 2024 01:42:44 GMT

@Steve338 wrote:

I purchased it new in 2016/2017 and used it briefly in my former residence and with a different WiFi network. It worked well as advertised. Subsequently, I stored it in a closet and am now trying to set it up for my current residence with a different WiFi network. So, the base and 3 cameras sat in the original box for 7+ years.

If the cameras and base were left in the old account, then you would not be able to add them to a new account. Is that possibly what happened?

Re: VMB3000 unable to connect to Arlo Secure app

Steve338 — Sun, 16 Jun 2024 11:55:48 GMT

Yes, that’s possible. How do I undo the old account, since I don’t see anything in the app?

Re: VMB3000 unable to connect to Arlo Secure app

jguerdat — Sun, 16 Jun 2024 14:02:59 GMT

You would need to log in using the original account's credentials. If you can't remember them, you could try to ask for help from the support team but I don't know how they would be able to help. @JamesC , @ShayneS , @BrookeN any possibility of this?

Re: VMB3000 unable to connect to Arlo Secure app

BrookeN — Mon, 17 Jun 2024 18:55:58 GMT

Support may be able to. look into this with the device serial number. However I am not certain. I have created a ticket regarding the trouble you are having. Someone will be reaching out to you shortly.

Re: VMB3000 unable to connect to Arlo Secure app

Steve338 — Tue, 18 Jun 2024 19:41:00 GMT

My base serial number is and it’s model VMB3000

Re: VMB3000 unable to connect to Arlo Secure app

BrookeN — Tue, 18 Jun 2024 19:41:32 GMT

Thank you for providing that information. Support will be reaching out to you. I did remove the serial number from the post for security reasons.