topic losing cameras connection with the base in Arlo

losing cameras connection with the base

mshehab26 — Tue, 27 Sep 2016 22:44:09 GMT

I lost the camera connection with the base one week ago , I reseted the base using the press button and on the App but the cameras still not connected. so I removed the base and the camera using the App and tried to install them again. the base is connected but the cameras are not!!. I tried several time to Sync them again but the Yellow light was blinking ( not a blue

Re: losing cameras connection with the base

mshehab26 — Wed, 15 Jun 2016 09:15:11 GMT

all camera are working but they are not connected with base and I can't add them again after I removed them

Re: losing cameras connection with the base

jguerdat — Wed, 15 Jun 2016 12:52:50 GMT

I think your process may have been a bit off.

1) Remove all devices in Settings, My Devices.

2) Use the app or web to click on Add Device on the Cameras tab to add the base.

3) Verify that the left two LEDs on the base are green.

4) Use the Add Device button again to sync your cameras. Be sure to press the sync button on the base for only ~2 seconds, not a lengthy press.

5) The cameras should blink blue slowly for several seconds and then rapid blue. Be aware that low batteries may cause the camera to not sync.

Re: losing cameras connection with the base

mshehab26 — Thu, 16 Jun 2016 15:08:16 GMT

Thanks for your reply

I did what what you suggested. Steps from 1 to 4 are ok, I have two lights on the base. however , the cameras didn't blink with blue light ( step 5) . still the yellow light blink. I don't think it is batteries since all both camera have the same issue

Re: losing cameras connection with the base

jguerdat — Thu, 16 Jun 2016 20:10:08 GMT

If you NEVER get the blue LED to blink in any fashion bug the amber one does it would seem to be a battery issue. Just putting g batteries in the camera and closing the battery door and having a slow amber flash indicates weak batteries.

Re: losing cameras connection with the base

mshehab26 — Thu, 23 Jun 2016 15:58:19 GMT

thank you, yes it was battery issue.

Re: losing cameras connection with the base

Moore75 — Sun, 26 Jun 2016 20:38:49 GMT

I am having the same issue. I had 3 camera's working fine and 2 of them stopped connecting and I can't get them reconnected.

Re: losing cameras connection with the base

JamesC — Wed, 29 Jun 2016 20:56:24 GMT

Moore75,

Have you tried fresh batteries for the affected cameras? Consider opening and closing the battery compartment door on these cameras and pay close attention to the camera LED. A slow flashing amber LED will indicate depleted batteries.

JamesC