Not able to integrate cameras to a subscription as I have Verisure.

CamRas — Mon, 27 May 2024 08:20:02 GMT

I Have a subscription thorugh Verisure (Danish security company), and now I have 2 essential 2 cameras I would like to get a plan for. I'm told that it is not possible as Verisure only supports the legacy models "Essential 1) and I canot create a new plan in my account for the new cameras because they have locked it.

Can you please help solve this issue? (and it is not a solution to create a new account as I will not be able to recieve notifications from 2 accounts on 1 phone)

By the way, the support options with Arlo is far from amazing, it is impossible to get support anywhere, might be an idea to improve this area.

Re: Not able to integrate cameras to a subscription as I have Verisure.

ShayneS — Wed, 29 May 2024 18:27:20 GMT

Hi @CamRas

Thank you for letting me know, I have escalated this for you and Support will be reaching out to you as soon as possible.

topic Not able to integrate cameras to a subscription as I have Verisure. in Arlo

Not able to integrate cameras to a subscription as I have Verisure.

Re: Not able to integrate cameras to a subscription as I have Verisure.