topic Re: Just Signed up for a multi Camera Plan but can still only have one camera active in Arlo

Just Signed up for a multi Camera Plan but can still only have one camera active

Billybob321 — Sat, 18 May 2024 13:20:24 GMT

I just changed from a single camera to a multi camera plan and was charged immediately but when I go to Package Detection it still only allows one camera. Tried logging out and back in.

Any help is appriciated.

Re: Just Signed up for a multi Camera Plan but can still only have one camera active

jguerdat — Sat, 18 May 2024 13:23:39 GMT

I'm not sure what is being displayed in your app but I would cancel all subscriptions and make sure you're subscribing to one of the current Arlo Secure plans with unlimited cameras.

Re: Just Signed up for a multi Camera Plan but can still only have one camera active

Billybob321 — Sun, 19 May 2024 11:05:20 GMT

I just got charged for the new Multi-Camera Plan. If I cancel and then sign up for it again will I be charged again?

Below are screen shots showing my multi-camera plan and only being able to select one camera in package detection.

Re: Just Signed up for a multi Camera Plan but can still only have one camera active

BrookeN — Mon, 20 May 2024 20:17:47 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.