topic Grant Access Not Working in Arlo

Grant Access Not Working

Lyss038 — Sun, 12 May 2024 17:43:12 GMT

I gave access to two people for the main account. One user was able to gain access but the other individual isn't able to see anything in their apps despite following the link sent in the invitation email. I need help in resolving this. The user who can't access, their app looks like mine. So the Migration doesn't need to happen. Can someone help me with a solution? Tried it on their iPad and Phone and in browser. Nothing works.

Re: Grant Access Not Working

StephenB — Sun, 12 May 2024 22:38:05 GMT

@Lyss038 wrote:

individual isn't able to see anything in their apps despite following the link sent in the invitation email.

Is the invite status showing up as "accepted" in your account?

Re: Grant Access Not Working

Lyss038 — Sun, 12 May 2024 22:57:27 GMT

We click the link in the invite email, we sign in on the browser and then nothing happens. It still says pending on my account.

Re: Grant Access Not Working

StephenB — Mon, 13 May 2024 12:08:22 GMT

@Lyss038 wrote:

We click the link in the invite email, we sign in on the browser and then nothing happens. It still says pending on my account.

Are you going through the full two-factor verification process?

Also, are you doing this on a PC?

Re: Grant Access Not Working

Lyss038 — Mon, 13 May 2024 15:03:50 GMT

We are doing it through the tablet or phone. Neither work.

We are prompted on the app for the two factor authentication and we allow it but nothing changes.

Re: Grant Access Not Working

StephenB — Mon, 13 May 2024 23:26:06 GMT

@Lyss038 wrote:

We are doing it through the tablet or phone. Neither work.

Use a PC.