topic Re: Failure to sync during install in Arlo

Failure to sync during install

Tonyajturner — Wed, 08 May 2024 05:46:57 GMT

Anyone having issues with Arlo Camara not syncing at setup? Could Camara no longer be compatible? If so does that mean I can not use?

Re: Failure to sync during install

jguerdat — Wed, 08 May 2024 12:31:54 GMT

WHich camera are you trying to use? Your product selection indicates an original wire-free camera which requires a base station. Did you install the base first?

All details as to what you've tried and what you see are needed.

Re: Failure to sync during install

Tonyajturner — Wed, 08 May 2024 16:45:18 GMT

will not recognize device during installation. My router shows it's connected

Re: Failure to sync during install

Tonyajturner — Wed, 08 May 2024 16:46:55 GMT

Model #VMK3500-100NAS

Re: Failure to sync during install

jguerdat — Thu, 09 May 2024 13:56:18 GMT

I can't tell the color of the LEDs but it appears to be all green. WHen you holld the reset button for >10 seconds, the LEDs should start blinking amber. Let the base reboot (~2 minutes) until the power and Internet LEDs turn green - the Camera LED should be off or solid amber. Try adding the base again and let us know the results.