topic One camera out of 4 does not record in Arlo

One camera out of 4 does not record

mlsobhy — Mon, 06 May 2024 21:07:33 GMT

I have unlimited cameras subscription, I have 4 cameras but of them is not recoding.

Re: One camera out of 4 does not record

StephenB — Mon, 06 May 2024 21:09:20 GMT

@mlsobhy wrote:

I have unlimited cameras subscription, I have 4 cameras but of them is not recoding.

Can you make a manual recording while livestreaming that camera?

Re: One camera out of 4 does not record

mlsobhy — Mon, 06 May 2024 21:16:38 GMT

Yes, I can do manual recording

Re: One camera out of 4 does not record

mlsobhy — Mon, 06 May 2024 21:23:18 GMT

Can you fix the issue and make it work properly?

Re: One camera out of 4 does not record

BrookeN — Tue, 07 May 2024 14:20:34 GMT

Does it have any message when trying to view the feed?

Re: One camera out of 4 does not record

mlsobhy — Tue, 07 May 2024 16:53:40 GMT

No, please call me ASAP, I need all to record, I pay for it.

Re: One camera out of 4 does not record

StephenB — Tue, 07 May 2024 16:57:27 GMT

@mlsobhy wrote:

No, please call me ASAP, I need all to record, I pay for it.

You can contact support via the app (phone support is one of the options).

But often we can help.

It sounds like you can access the feed without errors, and that when you make a manual recording from that camera, the manual recording will show up in the feed.

Are you getting notifications when the problem camera detects motion?

If not, have you checked to see that the camera is armed?