topic Re: No friend's device in Arrive/Leave automation in Arlo

No friend's device in Arrive/Leave automation

1nad2papa — Tue, 30 Apr 2024 22:03:32 GMT

I have invited my partner to my location and granted them access rights in their profile.

I would like to setup arrive/leave automation for their device and mine but I found it does not work. Only my device is used for triggering arrive/leave automation. e.g. I have an automation for everyone leaves but it will be triggered whenever I leave the location.

After some checking, I found that their device is list under Privacy Center > Account > Available Geofence Devices but not in the automation. I suspected because of this only my device is used for such triggering.

Our apps are on the same version 4.13 (7415) and we are using iPhone. Both of us have the same location sharing settings. I tried uninstalled the app and reinstalled on both device. I've also deleted thier users, had them close their account, delete the app, and resent invitation for setup of new account etc. but their device is still not showing up.

Any advice?

Re: No friend's device in Arrive/Leave automation

ShayneS — Thu, 02 May 2024 19:33:55 GMT

Hi @1nad2papa

Thank you for letting me know. I have notified my team and I will report back as soon as possible.

Re: No friend's device in Arrive/Leave automation

ShayneS — Thu, 02 May 2024 21:22:51 GMT

Hey @1nad2papa I had the team update your account on the backend, can you close and reopen your app and check for the devices again?

Re: No friend's device in Arrive/Leave automation

1nad2papa — Fri, 17 May 2024 20:19:03 GMT

Hi @ShayneS , yeah I saw it suddenly working as expected now. thanks for your help

Re: No friend's device in Arrive/Leave automation

ShayneS — Fri, 17 May 2024 23:35:57 GMT

@1nad2papa Thanks for the update.