topic Re: Cancel Arlo Service in Arlo

Cancel Arlo Service

soaringeagle — Tue, 20 Feb 2024 17:19:13 GMT

I've been trying to cancel my Arlo service for several months. Followed online instructions, but My Arlo does not show a subscription. Tried to call-impossible. Tried to chat-impossible. Seeking cancellation and refund of three months unused service $12.99 x 3. Please advise.

Re: Cancel Arlo Service

BrookeN — Wed, 21 Feb 2024 15:00:48 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Cancel Arlo Service

Mark_N_Sonja — Mon, 08 Apr 2024 18:20:32 GMT

same here trying to cancel subscription

Re: Cancel Arlo Service

BrookeN — Mon, 08 Apr 2024 19:25:32 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Cancel Arlo Service

loscorrales — Sat, 27 Apr 2024 22:38:00 GMT

I have tried to cancel for the pass 3 months. What are the steps?? very frustrated

Re: Cancel Arlo Service

StephenB — Sat, 27 Apr 2024 23:33:56 GMT

@loscorrales wrote:

I have tried to cancel for the pass 3 months. What are the steps?? very frustrated

When you open the app, so you see "Feed"? Or do you see "Library" instead?

Re: Cancel Arlo Service

BrookeN — Mon, 29 Apr 2024 14:32:51 GMT

To cancel your Arlo subscription plan:

Launch the Arlo app on Android or log in to my.arlo.com.
Note: You can’t make changes to your Arlo Smart subscription on an iOS (Apple) device.
Tap or click Settings > Subscription.
Tap or click Cancel Subscription at the bottom of the screen.
Follow the onscreen instructions to select the plan(s) that you want to cancel.

Re: Cancel Arlo Service

loscorrales — Mon, 29 Apr 2024 21:14:26 GMT

I see library

Re: Cancel Arlo Service

loscorrales — Mon, 29 Apr 2024 21:15:52 GMT

I downloaded the app on my android phone (not Iphone) and there is no option for cancelation at the bottom of the screen.....also, I open a webpage and the subscription page is grayed out

Re: Cancel Arlo Service

StephenB — Tue, 30 Apr 2024 11:19:35 GMT

@loscorrales wrote:

also, I open a webpage and the subscription page is grayed out

Are you doing this on a PC? Or are you using a mobile browser?

@loscorrales wrote:

I downloaded the app on my android phone (not Iphone) and there is no option for cancelation at the bottom of the screen.....

I'm using "Feed", which is organized differently. But it should be on the subscription page (I think near the payment option)