topic Re: Arlo App Modes are blank on iphone13 in Arlo

Arlo App Modes are blank on iphone13

Rexym — Fri, 22 Mar 2024 12:33:31 GMT

I am the administrator of the account and have full access on my ipad, however the modes are not available on my iphone. I can see the camera views and access them, but cannot activate any modes on the dashboard and they are completely missing under the routines tab. I have deleted and reinstalled the app three times and checked all settings on the phone and ipad, but the same problem exists. I am aware that there was an issue in February that was exactly the same and supposedly fixed, but yet I now have the exact same issue.

Re: Arlo App Modes are blank on iphone13

StephenB — Fri, 22 Mar 2024 12:57:07 GMT

@Rexym wrote:

I am the administrator of the account

Do you mean that

you are using the primary acount? or that
you are using a friend account with administrator access?

Re: Arlo App Modes are blank on iphone13

Rexym — Fri, 22 Mar 2024 20:59:58 GMT

Yes, I am the user of the primary account.

Re: Arlo App Modes are blank on iphone13

StephenB — Sat, 23 Mar 2024 01:21:12 GMT

@Rexym wrote:

Yes, I am the user of the primary account.

FWIW, I am not seeing that issue on my iPhone 12 mini.

Have you tried support?

I'm tagging the mods ( @JamesC, @BrookeN, @ShayneS ) to make sure they see your post.

Re: Arlo App Modes are blank on iphone13

Rexym — Sat, 23 Mar 2024 01:54:17 GMT

My wife, who I have granted admin rights to and also has an iphone 13 has full access.

Re: Arlo App Modes are blank on iphone13

Deklab — Sat, 27 Apr 2024 23:03:37 GMT

I’m also facing this issue on my iPhone 13.

App is up to date & I am the primary account holder.

my partner has shared access to the cameras as well.

Re: Arlo App Modes are blank on iphone13

Jim30120 — Sun, 21 Jul 2024 11:06:51 GMT

My Wife and I are having the exact same problem. How did you fix this problem?