topic Re: Arlo Wire Free Cameras in Arlo

Arlo Wire Free Cameras

IrritatedCusto — Wed, 24 Apr 2024 00:07:33 GMT

I WAS SIGNED OUT OF MY ACCOUNT ON MY PHONE SOMEHOW, WAS WORKING WITH EYE SCAN AND NOW NOTHING. I NO LONGER HAVE ACCESS TO MY EMAIL FROM 2017 WHEN I B0UGHT THE SYSTEM. I NEED TO UPDATE MY EMAIL ADDRESS ON MY ACCOUNT, BUT ARLO WANTS TO SEND TO MY OLD EMAIL ADDRESS. THE CHAT FEATURE IS A JOKE! NO OPTION TO SPEAK WITH A HUMAN BEING TO TRY AND GET AN ANSWER. NOW, I HAVE TO RELY ON THE "COMMUNITY." WHAT IS THE ANSWER IN HOW TO GET MY SYSTEM RESET TO FACTORY AND HOW DO I GET TO UPDATE MY EMAIL ADDRESS?????????????????/

Re: Arlo Wire Free Cameras

ShayneS — Wed, 24 Apr 2024 00:09:50 GMT

@IrritatedCusto

Do you remember your password? Are you able to insert the password manually bypassing face id?

Re: Arlo Wire Free Cameras

IrritatedCusto — Wed, 24 Apr 2024 12:30:14 GMT

I do not remember my password from 2017. I rarely would have to sign in as once entered in the app, it would remember me. Then switched to face ID for a few years. Never an issue. I've tried a dozen different passwords used over the years for multiple accounts, and unable to sign in. There is no way to choose "i no longer have access to my email" or the like, hence the frustration.

Re: Arlo Wire Free Cameras

ShayneS — Wed, 24 Apr 2024 15:29:51 GMT

Can you PM me with the email address associated with your Arlo account and the email address you would like to be contacted at.

Re: Arlo Wire Free Cameras

IrritatedCusto — Wed, 24 Apr 2024 15:30:52 GMT

yes, i'll do so momentarily. thank you.

Re: Arlo Wire Free Cameras

ShayneS — Wed, 24 Apr 2024 15:37:20 GMT

Thank you, I have escalated this for you and support will be reaching out as soon as possible.

Re: Arlo Wire Free Cameras

IrritatedCusto — Mon, 13 May 2024 13:32:55 GMT

It's been a couple of weeks and I haven't heard from anyone. Can you send it again for me please?

Re: Arlo Wire Free Cameras

ShayneS — Mon, 13 May 2024 21:46:26 GMT

Thank you for letting me know, I have notified the appropriate team and they will be reaching out.