topic Re: I cannot cancel my monthly subscription. in Arlo

I cannot cancel my monthly subscription.

Angry1 — Thu, 11 Apr 2024 15:36:10 GMT

Just like sooooo many others, I can't cancel my monthly subscription. I've tried ALL avenues offered through Arlo's "support". Unfortunately, the selections they say to click on are not available on my.arlo.com or my mobile Android app. Please help!!!!

Re: I cannot cancel my monthly subscription.

StephenB — Thu, 11 Apr 2024 15:40:07 GMT

@Angry1 wrote:

Just like sooooo many others, I can't cancel my monthly subscription. I've tried ALL avenues offered through Arlo's "support". Unfortunately, the selections they say to click on are not available on my.arlo.com or my mobile Android app. Please help!!!!

Do you see "Library" in the app? Or do you see "Feed" and "Dashboard" instead?

Re: I cannot cancel my monthly subscription.

Angry1 — Thu, 11 Apr 2024 23:29:36 GMT

In the app the Library option is at the bottom. On my.arlo.com I see My Dashboard.

Re: I cannot cancel my monthly subscription.

StephenB — Fri, 12 Apr 2024 11:27:28 GMT

@Angry1 wrote:

In the app the Library option is at the bottom. On my.arlo.com I see My Dashboard.

Are you using the same credentials???

Re: I cannot cancel my monthly subscription.

Angry1 — Fri, 12 Apr 2024 17:42:49 GMT

No. I use 2 different email addresses

Re: I cannot cancel my monthly subscription.

StephenB — Fri, 12 Apr 2024 18:59:27 GMT

@Angry1 wrote:

No. I use 2 different email addresses

That is the problem. You need to use the login for the primary account.

Re: I cannot cancel my monthly subscription.

Angry1 — Fri, 12 Apr 2024 21:11:49 GMT

Thanks. I will try that.

Re: I cannot cancel my monthly subscription.

BrookeN — Mon, 15 Apr 2024 21:36:43 GMT

Was you able to cancel the subscription?