topic VMB4000 basestation USB stick will not record in Arlo

VMB4000 basestation USB stick will not record

Arlowill — Sat, 06 Apr 2024 16:18:40 GMT

I have formated the USB stick and it showes it is ready but my cameras showes zero recordings. What do I need to do?

Re: VMB4000 basestation USB stick will not record

StephenB — Sat, 06 Apr 2024 22:38:02 GMT

@Arlowill wrote:

I have formated the USB stick and it showes it is ready but my cameras showes zero recordings. What do I need to do?

Did you eject the USB stick from the app and connect it to a PC?

The VMB4000 supports local recording, but it does not support playback. The only way to see access the recordings is to connect the USB storage to a PC.

Re: VMB4000 basestation USB stick will not record

Arlowill — Sun, 07 Apr 2024 02:18:20 GMT

Yes I checked and all it has on it is a folder named Arlo and it is empty.

Re: VMB4000 basestation USB stick will not record

StephenB — Sun, 07 Apr 2024 11:05:48 GMT

@Arlowill wrote:

Yes I checked and all it has on it is a folder named Arlo and it is empty.

How big is the USB drive?

How was it formatted?

Re: VMB4000 basestation USB stick will not record

Arlowill — Sun, 07 Apr 2024 22:43:11 GMT

256GB 3.1 flash thumb drive and it was formated by the basestation.

Re: VMB4000 basestation USB stick will not record

StephenB — Mon, 08 Apr 2024 11:31:33 GMT

@Arlowill wrote:

256GB 3.1 flash thumb drive and it was formated by the basestation.

That should be working ok.

What cameras do you have?

Are you getting cloud recordings?

Re: VMB4000 basestation USB stick will not record

Arlowill — Mon, 08 Apr 2024 21:27:55 GMT

The cameras are Arlo Pro model 4030 and I dont know how to see the cloud.

Re: VMB4000 basestation USB stick will not record

StephenB — Tue, 09 Apr 2024 10:30:30 GMT

@Arlowill wrote:

The cameras are Arlo Pro model 4030 and I dont know how to see the cloud.

All the recordings you see in the Library (or Feed in the new interface) are stored in the Arlo Cloud.

Re: VMB4000 basestation USB stick will not record

Arlowill — Wed, 24 Apr 2024 23:47:06 GMT

There is no recordings in the library and there is no new interface or feed I am told by arlo my cameras are garbage. There term is, end of life and offer no solutions.

Re: VMB4000 basestation USB stick will not record

StephenB — Thu, 25 Apr 2024 11:04:27 GMT

@Arlowill wrote:

There is no recordings in the library

Can you livestream the cameras?

If you can, let us know if you can make a manual recording while livestreaming.

Did you try restarting the base by turning off power and turning it back on again?

@Arlowill wrote:

I am told by arlo my cameras are garbage. Their term is, end of life

They are end-of-life, but not "garbage". You should still be getting recordings.

Re: VMB4000 basestation USB stick will not record

Arlowill — Fri, 26 Apr 2024 01:00:08 GMT

Yes it will live stream, and yes I was able to make a recording manually. And yes I have powered down a couple of times. What would be the chance the thumb drive is bad? It is new from Amazon.

Re: VMB4000 basestation USB stick will not record

StephenB — Fri, 26 Apr 2024 11:41:32 GMT

@Arlowill wrote:

Yes it will live stream, and yes I was able to make a recording manually. And yes I have powered down a couple of times. What would be the chance the thumb drive is bad? It is new from Amazon.

The thumb drive has nothing to do with the recordings you are seeing in the app and my.arlo.com. They are stored in the Arlo Cloud; they are NOT being retrieved from the thumb drive.

Have you double-checked that the cameras are armed?

Have you tried the motion detection test?

https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

Also, did you power cycle both the cameras and the hub? Or just the hub?

Re: VMB4000 basestation USB stick will not record

Arlowill — Sat, 27 Apr 2024 00:36:39 GMT

The cameras was on but not armed. That was the problem as to why they was not recording. Thanks for your help with this. I thought that if the cameras was on they should record. Sooo is the thumb drive going to record all videos until it is full. And if I delete a recording from a camera by my tablet or phone will it still be saved on the thumb drive until I eject it and delete it with my laptop? And thanks again for every body's help with getting my cameras recording again.

Re: VMB4000 basestation USB stick will not record

StephenB — Sat, 27 Apr 2024 01:18:24 GMT

@Arlowill wrote:

Sooo is the thumb drive going to record all videos until it is full.

There is a setting you can use to tell the base to delete the oldest recordings. That doesn't depend on the date, it just depends on how full the drive is.

@Arlowill wrote:

And if I delete a recording from a camera by my tablet or phone will it still be saved on the thumb drive

Yes. Local recordings can't be deleted from the app. Also, if you use activity zones on battery power you'll find that out-of-zone recordings are also saved on the thumb drive.