topic Re: Problems processing my payment in Arlo

Problems processing my payment

KS15 — Wed, 06 Dec 2023 20:02:41 GMT

I keep receiving emails from Arlo saying that they are having problems processing my payment. I have updated my card details (still using a Mastercard debit card) & spoke to an Arlo advisor to confirm the change. Today I have received another email saying that my payment cannot be processed & I have two days before my plan is cancelled. I have tried calling Arlo five times today, only to be placed on hold & then cut off each time. My card details are correct & there is no problem with funds. This is most frustrating, time consuming & stressful as it is vital that I have these cameras working. Can anyone offer any advice please?

Re: Problems processing my payment

ShayneS — Wed, 06 Dec 2023 20:04:50 GMT

Hi @KS15

I have escalated this for you and someone from Support will be reaching out as soon as possible.

Re: Problems processing my payment

Karen-Stern — Mon, 05 Feb 2024 06:23:31 GMT

I have the same problem. Arlo tells me that I am the only one having this problem.
Now I can see that it is not true.
I think they should solve the problem.
Best regards

Karen

Re: Problems processing my payment

ShayneS — Mon, 05 Feb 2024 18:34:09 GMT

Hi @Karen-Stern

Thank you for the feedback, I have provided this to the appropriate team and someone will be reaching out to you as soon as possible.

Re: Problems processing my payment

Twannl — Fri, 15 Mar 2024 12:39:29 GMT

I have the same issue. Updated credit card info 3 times already and now my subscription is cancelled. Please solve this issue Arlo.

Re: Problems processing my payment

ShayneS — Mon, 18 Mar 2024 18:24:30 GMT

@Twannl I have escalated this for you and Support will be reaching out as soon as possible.

Re: Problems processing my payment

RobH999 — Fri, 22 Mar 2024 20:46:51 GMT

I'm also having the same problem, have checked and updated my card information and i keep getting emails that i need to update. I have checked with my bank and everything is good so this problem is not on my end!! Would be nice if this gets solved.

Re: Problems processing my payment

ShayneS — Mon, 25 Mar 2024 16:16:30 GMT

Hi @RobH999

Thank you for the feedback, I have escalated this to the appropriate team, and Support will be reaching out to you as soon as possible.