topic Re: App not workin. in Arlo

App not workin.

Blgillman89 — Thu, 21 Mar 2024 16:01:20 GMT

My app keeps signing me off and the will not let me sign back in.. "an error has occured." Cameras are useless if I can't even see what's going on. Anyone else having this issue?

Re: App not workin.

BrookeN — Fri, 22 Mar 2024 16:55:00 GMT

Can you try uninstalling the app and re-installing it? Are you on an Android device or iOS?

Re: App not workin.

Blgillman89 — Fri, 22 Mar 2024 16:57:33 GMT

I done that multiple times. Finally figured out it will only let me sign in and stay on the app with wifi. Which makes no sense when I'm out I can't connect. It just started doing this though a cpl days ago.

Re: App not workin.

BrookeN — Fri, 22 Mar 2024 16:59:03 GMT

That is not expected behavior at all. You should be able to use it regardless if you are on your network or Wi-Fi. Which type of device are you on and the software version?

Re: App not workin.

Blgillman89 — Fri, 22 Mar 2024 17:06:34 GMT

I'm using a android. S23 ultra.

Re: App not workin.

BrookeN — Mon, 25 Mar 2024 14:58:49 GMT

Can you double check the cell data is enabled?