topic Re: I changed my cellphone,I'm unable to login to my arlo app using the new cellphone in Arlo

I changed my cellphone,I'm unable to login to my arlo app using the new cellphone

AhmadAqel — Mon, 18 Mar 2024 13:26:24 GMT

I changed my cellphone and I'm trying to setup Arlo on the new device.

I'm unable to access my account on the new device as I request to send the code to my email address and that never success since it give me only 2 minutes to enter the code and sometimes the code take more than 5 minutes to arrive to my inbox.

I only have this way to login to my Arlo account.

I have tried multiple time to contact the support with no chance.

Please help me to contact Arlo support and fix my issue since I'm unable to access my home cameras.

I thank you in advance.

Best Regards

Re: I changed my cellphone,I'm unable to login to my arlo app using the new cellphone

Streak2 — Tue, 19 Mar 2024 18:22:20 GMT

Use the chat function at the bottom of this screen

https://www.arlo.com/en-us/support

Re: I changed my cellphone,I'm unable to login to my arlo app using the new cellphone

AhmadAqel — Tue, 19 Mar 2024 20:58:12 GMT

I tried to do that with no chance it put me in loop without answer.

Re: I changed my cellphone,I'm unable to login to my arlo app using the new cellphone

BrookeN — Thu, 21 Mar 2024 16:39:01 GMT

@AhmadAqel can you provide the email address associated with the account via DM?

Re: I changed my cellphone,I'm unable to login to my arlo app using the new cellphone

AhmadAqel — Thu, 21 Mar 2024 16:44:41 GMT

Sure, it’s

Re: I changed my cellphone,I'm unable to login to my arlo app using the new cellphone

BrookeN — Thu, 21 Mar 2024 17:13:25 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: I changed my cellphone,I'm unable to login to my arlo app using the new cellphone

AhmadAqel — Wed, 27 Mar 2024 13:18:48 GMT

Hello

We received an email requested us to update the case and we did that multible time with no reply from Arlo Support.

Can you please assist us on this?

Thanks

Re: I changed my cellphone,I'm unable to login to my arlo app using the new cellphone

BrookeN — Wed, 27 Mar 2024 16:27:04 GMT

I reached back out to support, someone should be getting ahold of you soon. Please let me know if you do not hear from them by Friday.