topic Customer service in Arlo

Customer service

FineWhenItWorks — Sat, 16 Mar 2024 15:02:00 GMT

I’m desperately trying to get in contact with arlo customer service. I managed to get an email from someone over a week ago, but since then every response I’ve made to that email has been ignored. Arlo is threatening to disconnect my service entirely but I can’t fix what they need me to fix without customer service support. How do I get in contact with an actual human? The chat bot barely speaks English and hasn’t helped me

Re: Customer service

StephenB — Sat, 16 Mar 2024 18:08:01 GMT

@FineWhenItWorks wrote:

How do I get in contact with an actual human? The chat bot barely speaks English and hasn’t helped me

If you have a subscription, you can get phone support.

If the camera is under warranty, but has no subscription then you can tag the mods ( @JamesC , @BrookeN , @ShayneS ). They can create a case for you.

Re: Customer service

BrookeN — Mon, 18 Mar 2024 15:13:32 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Customer service

FineWhenItWorks — Mon, 18 Mar 2024 20:02:27 GMT

Hi Brooke, are you able to help me here? I’ve been trying to use the “support ticket” system since the third of March, and the issue I’m experiencing still hasn’t been directly acknowledged, let alone fixed.

Re: Customer service

BrookeN — Tue, 19 Mar 2024 18:09:57 GMT

I do not have account access or I would love to. However, I did create that ticket they should be reaching out to you via call or email within the next few days. If you do not hear from support by Thursday please let me know. Also, can you DM me more information on what you are needing assistance with?